evaluarea calitatii (proiect)
TRANSCRIPT
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7/31/2019 Evaluarea Calitatii (Proiect)
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=
=74=
Idyb ohoodkb6
Ub erhlue r}nyld}bkb idyb }b`b}oyld}b kd edkoydybd nbiob o pdkld}bd w}lireobo }bdkovdyb h
ilr wb}oldib io`b}oyb kd l hy}bw}ohib}b+ wbhy}r y}bo ioh w}lirubkb ed}b `l}nbdv lmobeyrk deyopoyoo
debuybod elh`l}n ydmbkrkro ib ndo flu(
W}lirurk Elb`oeobhyrk nbior dk
edkoyoo
Pdkld}bd w}lireobo
Qnoo kbo^
Uy}reyr}d w}lireobo
Q "^
aol ao4 to7wo to4w4 Po7 Po4
#7/ #4/ #=/ #5/ #9/ #2/ #0/
D 7+25 7+2= 377 4777 :=+02 00+0:
M 4+97 4+97 =77 477 43+4? 0+0:
E 4+42 7+32 477 977 ?+40 =0+00
YLYDK . . 4477 4277 477+77 477+77
Ub edkerkbdv elb`oeobhyrk ib edkoydyb nbior jbhb}dkovdy a h edvrk w}lireobo byb}ljbhb(
Elb`oeobhyrk nbior ib edkoydyb jbhb}dkovdy # / buyb rh ohioedyl} uohybyoe ib edkoydyb lmohry e
nbiob d}oynbyoe d elb`oeobhokl} nbioo ib edkoydyb dk w}lirubkl} # / wlhib}do er pdkld}bd
w}lirubkl} }buwbeyopb #tw/+ dioe6
a>
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4
4 udr &4
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paa
#4/
rhib6
a buyb elb`oeobhyrk nbior ib edkoydyb dk w}lirurkro o&
op buyb j}brydybd uwbeo`oe d pdkl}oo `obe}ro w}liru h ylydkrk w}lireobo
oo tw . pdkld}bd w}lirurkro o
} . w}lirub dhdkovdyb
Elb`oeobhyrk nbior jbhb}dkovdy dk edkoyoo }bdkovdyb h wb}oldid ib mdv6
7a >
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twa
4
7
7
4 udr &74
7 oo
}
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#=/
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Ioh }bkdod #=/ }bvrky6
7a >7?40+7434?+7:=04+7
7?40+742+4434?+797+4:=02+725+7
> 7+:927
Elb`oeobhyrk nbior jbhb}dkovdy dk edkoyoo }bdkovdyb h wb}oldid er}bhy6
4a >
}
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twa
4
4
44
4
udr &44
4 oo
}
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#5/
Ioh }bkdod #5/ }bvrky6
4a >=2?0+77053+70:00+7
=2?0+732+77053+797+40:00+72=+7
> 7+0043
Iohdnoed h ilnbhork edkoyoo ub ibyb}noh }dwl}yhi elb`oeobhyrk nbior jbhb}dkovdy dk wb}oldib o
er}bhyb 4a kd elb`oeobhyrk nbior jbhb}dkovdy dk wb}oldibo ib mdv 7oa (
Ohioebkb elb`oeobhyrkro ib edkoydyb nbior jbhb}dkovdy buyb6
aO >7
4
a
a>
:927+7
0043+7> 7+3335 udr 33+35"
h n}ono }bkdyopb 4.7+3335> 7+444: udr 44+4:"
Buyb l nmrhyo}b er 44+4: " d hopbkrkro edkoyoo(
Nlio`oed}bd edkoyoo ub wldyb bpoibhyod h n}ono dmulkryb+ er dfryl}rk io`b}bhbo elb`oeobhokl} nbioo
jbhb}dkovdo #ohioedyl} dmulkry/(
a > 74 aa > 4&4
4 o
}
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. 7&4
7 o
}
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#9/
hkleron h }bkdod #9/ }bvrky6
a > 7+0043.7+:927> . 7+735
Elb`oeobhyrk nbior jbhb}dkovdy dk edkoyoo buyb oh`krobhydy ib nlio`oed}bd edkoyoo w}lirubkl} o
ueconm}okb uy}reyr}dkb(
4( Nlio`oed}bd edkoyoo w}lirubkl}
a
aO/# >
7
&
a
a >
}
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pa
pa
4
7&
7
4
7&
4
#2/
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oh ed}b6
&
a .d}dy ed}b d} `o `luy edkoydybd nbiob jbhb}dkovdy h elhioookb edkoyoo nbioo ohiopoirdkb
ioh wb}oldid er}bhy id} kd uy}reyr}d wb}oldibo ib mdv1
hklerohi h }bkdod #2/ }bvrky
h n}ono }bkdyopb Oap>:92+7
:479+7>7+?250
4.7+?250> 7+7909 udr 9+09 "
Bsw}ondy urm `l}nd n}onokl} dmulkryb+ debduyd oh`krbhyd ibpohb6
aa/#
> 4a . 7a > &74
4 o
}
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. &74
7 o
}
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#0/
hklerohi h }bkdod #0/ }bvrky e
aa/# >7+:479. 7+:92> . 7+7590
=( Ueconm}okb uy}reyr}dkb
a
pO
/#&
>&
&4
a
a>
}
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pa
pa
4
7&
7
4
4&
4
#:/
hklerohi h }bkdod #:/ }bvrky e6
Oa#p/ >:479+7
0043+7> 7+?540
4.7+?540 > 7+7039 udr 0+39 "
Udr bsw}ondy h n}ono dmulkryb6
&/# p
a > 4a . &a > &&
4
44
4
4 ol
}
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#3/
hklerohi h }bkdod #3/ }bvrky e6&/# p
a >7+00437+:479 > . 7+7930
ELHEKRVOO6
Ohioebkb elb`oeobhyrkro ib edkoydyb nbior jbhb}dkovdy buyb6
aO >7
4
a
a> 7+3335 udr 33+35"
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h n}ono }bkdyopb 4.7+3335> 7+444: udr 44+4:"
Buyb l nmrhyo}b er 44+4:" d hopbkrkro edkoyoo udr h n}ono dmulkryb+ er dfryl}rk io`b}bhbo
elb`oeobhokl} nbioo jbhb}dkovdo #ohioedyl} dmulkry/(
a > 74 aa > 7+0043.7+:927> . 7+735
h elhekrvob+ irw ern ub wldyb pbibd h idybkb ioh ydmbkrk r}nyl} hopbkrk edkoyoo d e}buery h nbiob
wb yldy w}lireod6
W}lirur
k
Elb`oeobhyrk
nbior dk
edkoyoo
Pdkld}bd
w}lireobo
Qnoo kbo^
Uy}reyr}d
w}lireobo
Q "^
7oa 7
&oP 4oa 4
&oP
7oa 4oa to7wo to4w4 7&oP 4
&oP
#7/ #4/ #=/ #5/ #9/ #2/ #0/ #:/> #4/ #2/ #3/>#=/#0/
D 7+25 7+2= :77 ?77 :=+02 0:+00 7+5327 7+5243
M 4+97 4+97 =77 477 43+4? 0+53 7+=29: 7+73?5
E 4+42 7+32 =77 277 ?+40 =2+?0 7+4725 7+==7:
. . 4477 4277 477+77 477+77 7+:92 7+0043
4( Nlio`oed}bd edkoyoo w}lirubkl}
h n}ono }bkdyopb Oap> :92+7
:479+7
>7+?250
4.7+?250> 7+7909 udr 9+09 " udrl nmrhyo}b d edkoyoo er 9+09"
Bsw}ondy urm `l}nd n}onokl} dmulkryb
aa/#
>7+:479. 7+:92> . 7+7590 #d ub pbibd ydmbk(/
=( Ueconm}okb uy}reyr}dkb
Oa#p/ >:479+7
0043+7>7+?540
4.7+?540 >7+7039 udr udr l nmrhyo}b d edkoyoo er 0+09"
Udr bsw}ondy h n}ono dmulkryb6&/# p
a >7+00437+:479 > . 7+7930 #d ub pbibd ydmbk/
h elhekrvob+
elb`oeobhyrk ib edkoydyb nbior jbhb}dkovdy d oh`krbhydy hy}.l nur} ndo nd}b ueconmd}bd uy}reyr}oo
#7+7930 ioh 7+735=/+ h yonw eb nlio`oed}bd edkoyoo nbioo wb w}liru d oh`krbhydy er ebpd ndo wroh
dioe #7+7590 ioh 7+735=/( irw ern ub wldyb pbibd ioh ydmbkrk r}nyl}6
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W}l
iru
rk
4oa 4
&oP 4oa 7
&oP 7oa 7
&oP 4oa 4
&oP . 7oa 7
&oP
Nlio`oed}bd
edkoyoo nbioo
wb w}liru
Nlio`oed}bd
uy}reyr}oo
4oa 7
&oP . 7oa 7
&oP 4oa 4
&oP . 4oa 7
&oP
#7/ #4/ #=/ #5/ #9/>#4/.#5/ #2/>#=/.#5/ #0/>#4/.#=/
D 7+5243 7+5::3 7+5327 .7+75== .7+77:= .7+7=0
M 7+73?5 7+=29: 7+=29: .7+4029 7(7777 .7+4029
E 7+==7: 7+7::? 7+4725 !7+4429 .7+7=:9 !7+49=3
7+0043 7+:479 7+:92 .7+735= .7+7590 .7+7930
W]LM6
Oap > Oa Oa > 7+?2507+?540 > 7+3335
a> a!a> #.7+7590/ !#.7+7930/ > .7+735=
DWKOEDOD =
Ub erhlue r}nyld}bkb idyb }b`b}oyld}b kd edkoydybd nbiob opdkld}bd w}lireobo h wb}oldidib mdv ib o wb}oldid er}bhy kd l hy}bw}ohib}b+ wbhy}r y}bo ioh w}lirubkb ed}b `l}nbdv lmobeyrk
deyopoyoo debuybod elh`l}n ydmbkrkro ib ndo flu(
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Ekdub ib
edkoydyb
Edhyoydybd
#noo nby}o/
J}brydybd uwbeo`oe
#uy}reyr}d/
Wb}oldid ib
mdv
Wb}oldid
er}bhy
Wb}oldid
ib mdv
Q"^
Wb}oldid
er}bhy
Q"^
O :7(777 479(977 27 23
OO 9?(777 5?(077 52 ==
OOO =4(777 50(777 42 =7
YLYDK 497(777 437(777 477+77 477+77
4( Elb`oeobhyrk nbior ib edkoydyb buyb ibyb}nohdy ib }bkdod6
a >
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4
4 #4/
h ed}b6
oa . d}b pdkl}okb
OOekduda
Oekduda
bsy}dekduda
o
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=
4
7
Rhib6 6 . oa + elb`oeobhyrk wb ekdub ib edkoyo #wbhy}r edkoydybd bsy}d d}b pdkld}bd vb}l+ wbhy}r edkoydybd O
d}b pdkld}bd 4+ wbhy}r edkoydybd d OO.d d}b pdkld}bd = bye(/1
. to + edhyoydybd ib w}lirub ioh io`b}oyb ekdub ib edkoydyb1
. o} + hrn}rk ekdubkl} ib edkoydyb1
Elb`oeobhyrk nbior ib edkoydyb wbhy}r wb}oldid ib mdv buyb6
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3
7a >
}
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}
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ta
4
7
4
7
#4/
hklerohi h }bkdod #4/ ub lmohb6
la >777(=4777(9?777(:7
777(=45777(9?=777(:74
> 4+02
Elb`oeobhyrk nbior ib edkoydyb h wb}oldid er}bhy buyb6
4a >
}
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ta
4
4
4
4
#=/
hklerohi h }bkdod #=/ ub lmohb6
4a >777(50077(5?977(479
777(505077(5?=977(4794
> 4+0=
Debkdo }bvrkydy ub lmohb ryokovhi o }bkdod mdvdy wb uy}reyr}d w}lireobo6
4a > 47+27!=7+52!57+42>4+02
7a > 47+23!=7+==!=7+=7>4+0=
Wbhy}r d ibyb}nohd iohdnoed edkoyoo ub ibyb}noh ohioebkb elb`oeobhyrkro ib edkoydyb ed }dwl}y hy}b
elb`oeobhyrk nbior ib edkoydyb h wb}oldid er}bhy o ebk h wb}oldid ib mdv6
47aO >7
4
a
a#5/
hklerohi h }bkdod #5/ ub lmohb6
47aO >02+4
0=+4>7+?343 udr ?3+43"
Elb`oeobhyrk ib edkoydyb u.d nmrhyoy er 477.?3+43 > 4+3="`d ib ebd ib mdv(
ELHEKRVOO
4(Elb`oeobhyrk nbior ib edkoydyb h wb}oldid er}bhy `oohi bjdk er 4+0= }bvrky e w}lireod b`beyop buyb ib
edkoydyb ndo mrh `d ib w}lireod h wb}oldid ib mdv dk e}bo elb`oeobhy ib edkoydyb buyb 4+02(
=(Er ey wlhib}bd ekdubkl} ib edkoydyb urwb}old}buyb ndo nd}b er dyy elb`oeobhyrk nbior ib edkoydyb
buyb ndo noe(
5(Irw ern ub pbib h ydmbk uy}reyr}d w}lireobo ioh wb}oldid ib mdv + ib ekdud ib edkoydyb O }bw}bvohy
27" ioh w}lireod ylydk+od} h wb}oldid er}bhy j}brydybd uwbeo`oed e}buery kd 23"(Debduy e}byb}b d
wlhib}oo w}lireobo ib edkoydybd O u.d ery wb ubdnd ueib}oo ebkbo ib edkoydybd d OO.d #ib kd 52"w}lireod
h wb}oldid ib mdv kd ==" h wb}oldid er}bhy/(
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?
9(h wb}oldid er}bhy ohioebkb elb`oeobhyrkro ib edkoydyb buybO> 7+?343 udr ?3+43"o hb d}dy e oh nbiob+
elb`oeobhyrk ib edkoydyb u.d nmrhyoy er 477.?3+43 > 4+3="`d ib ebd ib mdv(
DWKOEDOD 5
Ub idr r}nyld}bkb idyb6 w}br}okb ib w}lireob rhoyd}b wbhy}r y}bo w}lirub ioh ekdud ib
edkoydyb O+ OO o OOO + edhyoydybd #noo mre(/ ioh wb}oldid ib mdvo wb}oldid er}bhy elh`l}n ydmbk6
Ekdud
ibedkoydyb
W}b ib
w}lireobrhoyd}
#kbo ]LH/
Edhyoydybd
Qnoo mre^Wb}oldid ib mdv Wb}oldid er}bhy
O 27+7 97 :2
OO 57+7 57 =7
OOO =7+7 =7 42
YLYDK ?7 447
Ohioedyl}rk w}brkro nbior wbhy}r wb}oldid ib mdv buyb6
7w >
}
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tw
4
7
4
7
#4/
hklerohi h }bkdod #4/ }bvrky e6
7w >?7
=7=757579727 >
?7
577(5> 50+0: kbo ]LH
Ohioedyl}rk w}brkro nbior wbhy}r wb}oldid er}bhy buyb6
4w >
}
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tw
4
4
4
4
#=/
hklerohi h }bkdod #=/ }bvrky e6
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47
4w >447
42=7=757:227 >
447
027(9> 9=+=: kbo ]LH
Ohioebkb w}brkro nbior buyb6
wO >7
4
w
w>
0:+50
=:+9=>4+42=: udr 442+=:" .rh wkru ib 42+=: " `dyd ib wb}oldid ib mdv1
ELHEKRVOO
h owlybvd e w}br}okb h ebkb ilr wb}oldib ub elhuoib} kd rh hopbk elhuydhy }bvrky e6
4( W}brk nbior h wb}oldid er}bhy buyb ndo nd}b ibey w}brk nbior ioh wb}oldid ib mdv ebbd
eb d}dy l nmrhyo}b d edkoyoo nbioo h wb}oldid er}bhy `d ib wb}oldid ib mdv(
=( Ioh ydmbk ub lmub}p e plkrnrk w}lireobo kd edkoydybd O d e}buery ib kd 97 noo mre( h wb}oldidib mdv kd :2 noo mre(h wb}oldid er}bhy
5(( Ohioebkb w}brkro nbior wO >4+42=: udr 442+=:"+ebbd eb d}dy rh wkru ib 42+=: " `dyd ib
wb}oldid ib mdv(
(