7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

1/21

^AVXCA @. l iad`tatca scrv`i``dkr

Ikh Y`rucs Dkiad`tatc

D@ICSD XCKDKO@I"ECV@I@XSD @CVCM@A"KLCYX@

9>>1553

Srfal

hceavkr`zatc cti.)

Lu

Lu

6>19 - 6>18 E`lad`zat,avlh starca e`lad`zat

68.1>.6>18da hata hc

1

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

2/21

mkh`e`iat pr`l K.MCIXY lr. 9629/6>16)7

D`icu tckdko`i

fuoct

fuoctcdc dkiadc, vcl`tur` prkpr``) cxpr`mat l m`` VKL7

Fuoct pc alud altcr`kr Fuoct pc alud l iurs

859.>> 859.>>

Sl`tatcaikkrhklatkarc

Ytruitur`dcsufkrhklatc

d`icad Ha Lu

l iazud d`icudu`, e`d`crcdc prczcltc l ul`tatc sult7

Ukiat`klada

Xckdko`i Ha

Sl`tatca ikkrhklatkarc Ytruitur`dc sufkrhklatc

ul sib`mf

Ha

6

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

3/21

Haadtc d`mf` Ha

Sl`tatcIkkhklatkarc

Ytruitur`Yufkrhklatc

^rkoramhc stuh`uf`d`lov

^rkoramhc stuh`u`ltcls`v

Idasc iu

Xktadul`tatc

idasc h`l

d`icad (@R-R@@/R@@@)

2.>> >.>> 2.>>

Xktad 2.>> >.>> 2.>>

Sl`tatc Ikkhklatkarc Ytruitur` Yufkrhklatc Xktadul`tatc

R@@/R@@@)

6>0.>> >.>> 6>0.>>

Xktad 6>0.>> >.>> 6>0.>>

> > > 6>0.>> >.>> 6>0.>>

idasc

Xktad Idasc Xktad Cdcv`

Iu ercivclta -

scrad7 -pkstd`icad

>.>> >.>> d`icu 2 6>0

Xktad >.>> >.>> 2 6>0

9

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

4/21

^rke`d tckdko`i adtc iudtc tckdko`ic 2.>> 10>

Xktad 2.>> 10>

Sl`tatca ikkrhklatkarc Ytruitur` sufkrhklatc

vchcrc ad vrstc` ikp``dkr

Lu

Lu

ikp``

cdcv`

prkicltc Z%]

prkicltc Z%]

> 6>0 > 1>>

Xktad > 6>0 > 1>>

@@. Iaraitcr`st`i` adc mch`udu` eam`d`ad

ikp``

cdcv`

prkicltc Z%]

prkicltc Z%]

Icd put`l ul par`ltcarc stuh`` oclcradc (2idasc afskdv`tc)

> 5 > 6.2?

Icd put`l ul par`ltcarc stuh`` mch`` (d`icuafskdv`t)

> 32 > 6?.?3

Icd put`l ul par`ltcarc stuh`` supcr`karc

> 183 > 50.92

Xktad > 6>0 > 1>>

stuh`u

> 18.55

8

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

5/21

Orup Uudlcraf`d

Sl`tatcaikkrhklatkarc

Ytruitur`sufkrhklatc

eam`d`ad

3 >

3 >

ruhc

11 >

prkicltc Z%]

prkicltc Z%]

suf 9> hc m`lutc > 186 > 5?.08

`ltrc 9> s` 5> hc m`lutc > 51 > 60.10

pcstc 5> hc m`lutc > 5 > 6.2?

Xktad > 6>0 > 1>>

X`mp mch`u > 63.01

Z%]

93 15.?3

1>0 36.13

`ltcrlat

9> 18.93

^rke`dud d`icudu` (m`d`tar / tckdko`i) `mpd`iakroal`zarca ait`v`tat``` `l rco`m hc `ltcrlat

93 15.?3

Xktad 6>0 1>>

Sl`tatc ikkrhklatkarc Ytruitur sufkrhklatc

Iu m`gdkaic hc tralspkrt l ikmul tcmpkrar

3

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

6/21

Iu m`gdkaic hc tralspkrt spci`ad hcst`latc(tralspkrt sikdar)

pcrmalclt

hrum aiics`f`d

pcrmalclt

tcdcekl Ha

eax Ha

c-ma`d Ha

Sl`tatc ikkrhklatkarc Ytruitur` sufkrhklatc

St`d`zatc pt.prkicsudprkpr`u

cxichcltarliklscrvarc

Lcut`d`zatch`l iauza

St`d`zatc pt.prkicsudprkpr`u

cxichcltarliklscrvarc

Lcut`d`zatch`l iauzatcbl`ic

2 > > > > >

dafkratkarc/iaf`lctc

9 > > > > >

Ha

Ha

Ha

pcltru ikp``

Ha

5

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

7/21

St`d`zatc pt.prkicsudprkpr`u

lib`r`at adtkr

lib`r`at pt.fclce`i`ar`cxtcrl`

Lcut`d`zatc, liklscrvarc

mcsc

93 > > >

93 > > >

Ha

Ycrv`i`` mch`iadc7 ul`tatca h`spulc hc iaf`lct mch`iad7

iaf`lct mch`iad Ha

Ha

iahrc mch`` sal`tarc

Ha

Ha

cti) cstc7

Ha

Sl`tatca ikkrhklatkarc7Iurclt cdcitr`i Ha

Ha

Xcdcekl Ha

Cdcmcltc hc hktarc

?

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

8/21

Vcsursc matcr`adc

prkicsudu` h`hait`i h`l ul`tatc7

Sl`tatca ikkrhklatkarc Ytruitur` sufkrhklatc

iahrcdkr h`hait`ic

Ha

Ha

l`vcdur` hc stuh`u

Ha

Sl`tatcaikkrhklatkarc

Ytruitur`sufkrhklatc

Xktad

5 > 5

hc iahrcdc h`hait`ic

6 > 6

5 > 5

62 > 62

Xktad 18 > 18

Sl`tatc ikkrhklatkarc Ytruitur` sufkrhklatc

3>-?8% h`l krcdc pdal`e`iatc

2

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

9/21

U. Vcsurscdc umalc

hkitkrat

1 3.65

@

8 61.>3

@@

5 91.32

hce`l`t`vat

5 91.32

hce`l`t`vat

6 1>.39

Xktad 10 1>>

iurclt7

Xktad ul`tatcZ%]

h`si`pd`lcdc)

10 1>>

iad`e`iatc

10 1>>

6 1>.39

6 1>.39

Ha

e`dmc pc IH/HUH, ektkorae``h`o`tadc

Ha

0

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

10/21

ikdafkratkr`

3 65.96

h`hait`ic (pcltru tkatch`si`pd`lcdc)

18.>>

h`hait`ic

11.>>

1.>>

kra

6.>>

Aikpcr`rca h`si`pd`lcdkr iu pcrsklad h`hait`i t`tudar7

Orah hc aikpcr`rc

Adtc

Ib`m`c Ikls`d`crc

H`si`pd`lc hc spci`ad`tatc

H`si`pd`lc ciklkm`ic

Chuiatkarc

Ockorae`c

@stkr`c

1>

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

11/21

D`mf` mkhcrlc

^ucr`iudtkr

Vcd`o`c

Aikpcr`rca iu pcrsklad h`hait`i aux`d`ar a pkstur`dkr rczudtatc h`l lkrmat`vcdc l v`okarc7

da l`vcdud lkrmat`vcdkr

Aikpcr`rca iu pcrsklad lch`hait`i a pkstur`dkr rczudtatc h`l lkrmat`vcdc l v`okarc7

suf lkrmat`vc

lkrmat`vcdkr

1

ul`tatc

1

Iad`e`iarc Orah h`hait`i Ucib`mca

^art`i`parca da iursur`hc ekrmarc lmalaocmclt

H`rcitkr H`si`pd`lc hcspci`ad`tatc

8

Krc h`hait`i

6899 162.>3

11

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

12/21

Afscltc

?>8>

629>

02?>

8?.66

vkiat`klad (@R-R@@/R@@@)

8 > > 8 >

Xktad 8 > > 8 >

altcr`kr7

i`idu `lecr`kr (idasa a R-a)

35 >

3 - 3,00 5 - 5,00 ? - ?,00 2 - 2,00 0 - 1> lclibc`at

Xktad

d`icad

> 18 85 06 3? > 6>0

16

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

13/21

(idascdc a R@@-a s` a R@@@-a)

33 >

36 >

`ltcrvadud hc lktarc7

idasa a @R-a 3-3,00idasa a R-a 3-3,00

idasa a R@-a 3-3,00

idasa a R@@-a 3-3,00

(cxamclud hc iapai`tatc) da e`ladud idasc` a U@@@-a

Cdcv`` h`l idasa a @R-a pcstc 0>%

Cdcv`` h`l idasa a R-a pcstc 0>%

Cdcv`` h`l idasa a R@-a pcstc 0>%

Cdcv`` h`l idasa a R@@-a pcstc 0>%

Yuf 5 5 - 5,00 ? - ?,00 2 - 2,00 0 - 1> Xktad

66 19 0 3 9 36

Xktad 66 19 0 3 9 36

19

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

14/21

13 kfd`oatkr``).

aspcitc mctkhkdko`ic spci`e`ic)7

Lu

Hatc rcecr`tkarc da cdcv`

d`icu 2 6>0

(cst`marc)7

Idasa a-U@@@-a Idasa a-R@@-a

L`i`ulud 3> - ?3%

5

Hatc rcecr`tkarc da iahrcdc h`hait`ic

1

aux`d`arc h`hait`ic iu @YFL / @YYL7

1

Aspcitc malaocr`adc

9

18

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

15/21

^AVXC A @@-A

Lr.irt.

Lumc X`pAit`v`tatc

Kf`cit`vc licput

1 IKLY@D@CVCA Y@BK-^CHAOKO@IA A CDCU@DKV

5, 5 IVCYXCVCALSMAVSDS@ HCAIX@U@XAX@HCYEAYSVAXCHC ^Y@BKDKOSDYIKDAV IS 1>%

1>.>1.6>18 91.>9.6>18

VCY^KLYAF@D I.C.A.I.^Y@BKDKOSD YIKD@@IAHVC H@HAIX@IC

@lh`iatkr` rcad`zarc7 VCAD@WAVCA A ICD ^SX@L 9 AIX@U@XAX@ DA IDAYCDC IS CDCU@^VKFDCMA Y@ LS LSMA@

Ikmcltar``7

Ikliduz``7AIX@U@XAX@DC HC IKLY@D@CVC YA YC HCYEAYKAVC Y@ IS ^AV@LX@@

3 %

VKDSD ^Y@BKDKOSDS@ CYXC @M^KVXALX @L IAHVSD D@ICSDS@

6 IVCYXCVCA @LIVCHCV@@EAM@D@C@ @L ^V@LI@^@@DC Y@

@LH@IAXKV@@ YIKD@@

6, 3 @M^D@IAVCA^AV@LX@DKV @L

AIX@U@XAX@DCD@ICSDS@,IVCYXCVCA ISICD ^SX@L 3%.

1>.>8.6>18 6>.>5.6>18

IKM@XCXSD HC ^AV@LX@H@V@O@LX@@ IDAYCDKV XCVM@LADCH@VCIXKVSDMCMFVSD I.C.A.I.

@lh`iatkr` rcad`zarc7 Y@XC-SDAU@W@CV^KWC .IH,ADFSMCDC CDCU@DKV

Ikmcltar``7

1>8

9

13

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

16/21

Ikliduz``7AIX@U@XAXCA A VAY^SLY LCUK@DKV VCADC HAX E@@LH EA^XSD IA^VCWCLXA AICYXKVA DA YCH@LXC CVA YIAWSXAICYX@A Y-AS ^SXSX @LXADL@ IS ^VKECYKV@@ DA IAVC CDCU@@ YSYX@L CRAMCLCAIX@U@XAXC ^CVIC^SXA ^KW@X@U HC IAXVC ^AV@LX@ Y@ CDCU@

1>> %

^K^SDAV@WAVCA D@ICSDS@YX@MSDAVCA @LUAXAV@@

9 HCVSDAVCA@LXCOVADA A^VKICHSV@DKV HC DSIVS

5, 5 CE@I@CLX@WAVCAAIX@U@XAX@@I.C.A.I.

13.1>.6>19 6>.>5.6>18

IKM@Y@A I.C.A.I.

@lh`iatkr` rcad`zarc7 UAD@HAVCA Y@ HCVSDAVCA ^VKICHSV@DKVIKLIKVHALXA IS LCUK@DC @HCLX@E@IAXCL

Ikmcltar``7

Ikliduz``7AIX@U@XAXC CE@I@CLXA @L IAHVSD YSFIKM@Y@@DKV ICAIIKDAFKVAVC @LXVC IAHVCDC H@HAIX@IC

6 %

Y-AS CDAFKVAX HKISMCLXCDC LCICYAVC,IAXCUA ^VKICHSV@H@L D@YXA ICDKV KFD@OAXKV@@ @LYA LS Y-A VCSY@X E@LAD@WAVCA DKV H@L IASWA@LIKLYCOUCLXC@ IKKVHKLAXKVSDS@ ICAI,D@^YC@ HC IKDAFKVAVC H@LXVC^VKECYKV@,SLCKV@ D@^YA X@M^SDS@ E@W@I.

8 HKXAVCA Y^AX@@DKVYIKDAVC

9, 5 @MFSLAXAX@VCAHKXAV@@Y^AX@@DKV Y@

YAD@DKV HCIDAYA

>3.>?.6>18 6?.>2.6>18

IKM^AVX@MCLXSD AHM@L@YXVAX@U^V. H@VCIXKVIKLXAF@DSD

@lh`iatkr` rcad`zarc7 @LUCLXAV

Ikmcltar``7

Ikliduz``7@MFSLAXAX@VCA AIX@U@XAX@@

6> %

IVCAVCA IKLH@X@@DKV K^X@MC CLXVS YXSH@S

3 HKXAVCA Y^AX@SDS@^CLXVS AVB@UA

9, 5 @MFSLAXAX@VCAHKXAV@@Y^AX@SDS@ALM@L@YXVAX@UAD D@ICSDS@

66.>?.6>18 1>.>2.6>18

IKM@Y@A HC AVB@UAVC A HKISMCLXCDKV YIKDAVC^V.H@VCIXKV

@lh`iatkr` rcad`zarc7 @LUCLXAV

Ikmcltar``7

Ikliduz``7Y-A VCSY@X CD@FCVAVCA Y^AX@@DKV SX@D@WAXC

8> %

15

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

17/21

Y-A @MFKOAX@X FAWA MAXCV@ADA A D@ICSDS@ IS SL Y^AX@S^CLXVS AVB@UAVCA HKISMCLXCDKV YIKDAVC

5 @mfulatat`rca iad`tat` ait`v tat``h`hait`ic 1, 1 @mfulatat`rcaiad`tat`` ait`v`tat``h`hait`ic

>1.11.6>19 6>.>5.6>18

sce`` hc iatchrcmcmfr``I.C.A.I.

@lh`iatkr` rcad`zarc7 AY@YXCLXC DA KVC

Ikmcltar``7

Ikliduz``7^AVISVOCVCA MAXCV@C@ IKLEKVM ^DAL@E@IAV@DKVCR@OCLXA MAR@MA A YCE@DKV HC IAXCHVC

6> %

YXSH@CVCA MAXCV@ADCDKV HC Y^CI@AD@XAXC,YIB@MFSV@DC HC

CR^CV@CLXA@LXVC ^VKECYKV@ AS IKLHSY DA IVCYXCVCA IAD@XAX@@^VKICYSDS@ CHSIAX@U .

? @MFSLAXAX@VCA Y@YXCMSDS@HC YS^VAUCOBCVC U@HCK

9, 9 MAV@VCAYS^VAECXC@MKL@XKV@WAXC

1>.>?.6>18 91.>?.6>18

H@VCIXKVSD@LEKVMAX@I@ALSD

@lh`iatkr` rcad`zarc7 Y-A MAV@X IS 6>% YS^VAEAXA MKL@XKV@WAXA

Ikmcltar``7

Ikliduz``7A IVCYISX OVAHSD HC ^VKXCIX@C Y@ Y@OSVALXA @L D@ICS

6> % Y-A @MFKOAX@X FAWA MAXCV@ADA A D@ICSDS@

CDCU@@ YC Y@MX @L Y@OSVALXA

2 MKX@UAVCA AXVAIX@U@XAX@@@LUAXAV@@

8, 8 SVMAV@VCA^VCWCLXC@CDCU@DKV DAKVA

>1.11.6>19 6>.>5.6>18

IAHVCDC H@HAIX@IC^VKECYKV@@ HC YCVU@I@SMCMFV@@ I.C.A.I.

@lh`iatkr` rcad`zarc7 0>% CDCU@ ^VCWCLX@

Ikmcltar``7 Ikliduz``7MKL@XKV@WAVCA ^CVMALCLXA A EVCIUCLXC@ CDCU@DKV DA

KVC,AYISX@V@DKV MCH@IADC ,A @LUK@V@DKV ^AV@LX@DKV.

1> %

VCAD@WAVCA AIX@U@XAX@DKV ,MKL@XKV@WAVCA AFYCLXCDKVDSLAVC,UCV@E@IAVCA VCO@YXVSDS@ CDCU@DKV HC YCVU@I@S,ADAXSV@ HCIKLXV@FSX@A ^KVXAVSDS@ ,Y@ A IAHVCDKV H@HAIX@IC AS HSY DA YIAHCVCALSMAVSDS@ HC AFYCLXC,@HCLX@E@IAVCA IASWCDKV AFYCLXC@YMSDS@.

1?

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

18/21

^AVXCA A @@@-A 61/12.>1.6>>?

Lr.irt.

@lh`iatkr L

csat`

seaiatkr

Yat`sea

iatkr

F`lc

Ekartc

f`lc

Cxicdc

lt

1 Aiics`f`d`tatca cib`pamcltcdkr, matcr`adcdkr, m`gdkaicdkr hc x

6 x9

x8 x3 x5 x? x2

x0 x

1> x

0 VCAD@WAVCA HC AIX@U@XAX@H@VCECLX@AXC IS CDCU@@IAVC HKVCYI^CVEKVMALXA

1, 1 KFX@LCVCA HC^VCM@@ DAKD@M^@AHCDCYIKDAVCGSHCXCLC Y@LAX@KLADC

6?.11.6>19 9>.>1.6>18

YCE@@ HC IAXCHVAXKX@ ^VKECYKV@@

@lh`iatkr` rcad`zarc7 3 ^VCM@@ DA LAX@KLADA8 ^VCM@@ DA GSHCXCALA

Ikmcltar``7

Ikliduz``7A IVCYISX ^VCYX@O@SD D@ICSDS@

3> %

MSLIA MSDXA VCIKM^CLYAXA HC ^V@MAV@C

12

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

19/21

11 x16

x19 xYufhkmcl`u Vcsursc umalc

1 lch`hait`i x

6 xYufhkmcl`u Ytruitur` `lst`tut`kladc, ahm`l`strat`vc s` malaocr`adc

1 x

6 x9 As`ourarca scrv`i``dkr mch`iadc pcltru cdcv` x8

x3

x5

x? x2 x

1 x6 x

1 x6 x

1

x6 x9 ^rk`citarca iurr`iudumud-u` x8 Vcad`zarca iurr`iudumud-u` x

1 x6

x

10

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

20/21

1 x

1 x iklekrm dco``

1 x

1

x

1 x

1 x

1 x

6 x9 x

kecr`tc

1 x

^AVXC A @U-A

Lr.irt.

Lumc X`pAit`v`tatc

Kf`cit`vc licput

1 spci`e`ic iurr`iudumudu`

1, 9 prkicsudu` chuiat`v

>1.>1.6>13 >1.>8.6>13

ikm`s`a pcltru iurr`iudum

6>

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@

7/21/2019 Raport Anual de Evaluare Intern a Calitii 2013-2014

21/21

@lh`iatkr` rcad`zarc7 `hclt`e`iarca lcvk`dkr 63% 3>%amclagarca iaf`lctcdkr63%

Hctad``7atraocrca hc eklhur` amclagarca iaf`lctcdkr

6 9, 9 hczvkdtarca iudtur``muz`iadc

>1.>8.6>13 91.>3.6>13

@lh`iatkr` rcad`zarc7 1>%`hclt`e`iarca rcsurscdkr 1>% 8>%

6>% 6>%

Hctad``7

9 Vcad zarca rco`strudu` hc r`siur` 5, 8 s`stcmudu` hc

>1.11.6>18 91.>1.6>13

H`rcitkr

@lh`iatkr` rcad`zarc7 cvaduarca r`siur`dkr 3>%rcad`zarca rco`strudu` 3>%

Hctad``7

Lr.irt.

Lumc X`p Icrictarc Kf`cit`vc licput

1 Xrascud hc

`ltcorarca lski`ctatc

13.>?.6>13 91.>2.6>13

@lh`iatkr` rcad`zarc7

iklt`luarca stuh``dkr

H`rcitkr, Vcspklsaf`d ICAI,

61

D@ICSD XCKDKO@I "ECV@I@XSD @CVCM@A" KLCYX@