Nicole LarsenInformation

Systems

W2750 Brookhaven Dr.Appleton, WI 54915

920-809-6475Nlarsen327@Gmail.comLinkedin.com/in/Nicole-

Larsen

Projects & Training

The following is a list of projects and training

that I have completed or am currently working on.

IT Assessment Process

 The point of the assessment is to clearly understand the

business problem, the impact, desired outcomes and

timelines. All of this input is weighed against a high level

solution and estimate from IT. Be wary of overlooking impacted systems and

functional areas and avoid getting too detailed in your

requirements gathering.

Step 1 - Initial Review• Review the remedy details• Review the comments in the

enhancement tracking spreadsheet

• Understand which user group the request is for

• Understand which system flow the request is for

• Which functional areas are impacted?

• What systems are being used?• What info can you find on the wiki

for the functional area/systems.

Step 2 - Gather Requirements from Business• Meet with requestor and functional

lead for the user group• Go through demo of the problem• Ask them to show you examples• Ask questions to get full details of

the issue• Etc…

Info

Add Customer PO# to Shipping Label

ProjectI assisted with the assessment of this enhancement and was also given the lead BA position.• Assessment Process (Documented

earlier)• Facilitate meetings with the

business to understand the requirements

• Facilitate meetings with the developer to understand what changes need to be made

• Run testing to ensure the new process works

• Present the project to management as to what changes were made and that everything works correctly

• Proceed to push the new process through production

• Follow up with the business that it works correctly

• Close the project as a success

Assessment & Project Lead

Provide Organization and

Control • Analyze for relevance• Determine proper next

steps• Follow up • 954 open to start• 815 updated or closed • May 2016-Aug 2016

Project Lead

Decommission of a Previously Used Software Tool

• Remove sensitive information stored in the system

• Delete Accounts• Remove the schedules

for concurrent programs• Decommission test and

production servers• Remove application from

desktops• Update documentation

regarding decommission

Project Lead

Spreadsheet Server

• Looking to upgrade from V12 to V14

• Overcome issues with installation• V14 / Microsoft

2016• Verify Differences

between V14 and V12• Verify with Main users

how spreadsheet server is used

Project Lead

Automate the Classification of Catalog Groups

Assessment• Analyze the current

process within Oracle• Determine what is

needed to make the new process work

• Speak to developers to determine if this is possible

• Document all steps that would be needed

• Go through verification process to approve project

Project

Amazon Orders

• Create sample Amazon orders in Oracle for testing

Project

Distribution Lists

• Go through existing distribution lists

• Verify which lists are relevant

• Delete lists that are not relevant

• Update relevant lists to IT

Project

Customer Self-Service Portal Enhancement

• Work with developers to create an open text box on the portal

• Verify with the business how they want the box to be used

• Verify with Customer Service how the information will be provided to them from the text box

• Run Functional Testing• Verify user testing• Follow up after

implementation with users

Project

Customer Note

Conversion• Customer Service

wants to be able to add a note to multiple customers at 1 time

• Create Excel Spreadsheet for all customers involved

• Upload Spreadsheet to Oracle

• Run report to verify the note was added

• Verify Customer Accounts to ensure the note is listed

• Confirm with business that they are able to see the note

Project

Assessment of a 3rd Party for Return

Process• Verify the current

Process• Verify proposed new

process• Create flowcharts

using Visio to compare the 2 processes

• Present the differences

Assessment

Onboarding Documentation

• Clean up existing list• Add to existing list• Verify that all links work

correctly• Create new links to pages• Create new pictures and

documentation to make information easier to understand

• Compared the process with my onboarding to ensure everything is on the list

Documentation

Service Desk Documentatio

n• Misc. Documentation

for Service Desk Procedures• Visio: Email

Release Flow Chart• More Assignments to

Come….

Documentation

PMLC• Standardized Documentation

• Formatting• Information

• Application Configuration• 20 Different Documents

Documentation

• Implementing New Phone System

• 800 + business requirements• Create Test Cases for

requirements• Perform Functional Testing

using test cases• Document Test cases

I3 Phone System Testing

Documentation

Training (Ongoing)

International Institute of Business Analysis (

IIBA)• Documentation and Criteria Used for

Business Analysis• Activities and Tools Used for Business

Analysis• Analytical Techniques Used for

Business Analysis• Business Analysis Perspectives

Training

Documentation and Criteria Used for Business Analysis

• Glossaries and Rules• Glossary and Data Dictionary• Concept Modeling• Business Rules Analysis

• Business and Use Cases• Business Cases• Business Capability Analysis• Use Cases and Scenarios• Sequence Diagrams• User Stories

• Metrics and Criteria• Metrics and Key Performance

Indicators• Acceptance and Evaluation Criteria• Nonfunctional Requirements

Analysis

Training

Activities and Tools Used for Business Analysis

• Group Activities for Knowledge Sharing• Brainstorming and Mind Mapping• Focus Groups and Workshops

• Surveys and Questionnaires• Interviews and Observation• Lessons Learned and Collaborative

Games

• Activities that Support Decision Making• Estimation

• Prioritization• Reviews and Item Tracking• Vendor Assessment

• Business Analysis Tools• Stakeholder List, Map and Personas• Backlog Management• Balanced Scorecard

• Roles and Permissions Matrix• Business Model Canvas

• Functional Decomposition

Training

Analytical Techniques Used for Business Analysis

• Analysis Tools for Scoping and Planning• Benchmarking and Market Analysis• Document Analysis• Scope Modeling• State Modeling

• Models that Support Business Analysis• Process Modeling• Process Analysis• Organizational Modeling• Interface Analysis• Data Flow Diagrams• Data Mining• Data Modeling• Prototyping

• Analyses that Support Decision making• Risk Analysis and Management

• Financial Analysis

• Root Cause Analysis

• SWOT Analysis

• Decision Modeling and Decision Analysis

Training