moldova cosuleanu e governance 2010 georgia

8/13/2019 Moldova Cosuleanu e Governance 2010 Georgia

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Building E-Governance in Moldova:

Experience, Lessons Learned and New Vision

Ion Cosu leanu ,

Novem ber, 11, 2010

Georgian IT Innovation Event - 2010
http://gov.gov.md/md/start/


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What I will talk about?

Moldova general presentation Brief History of IS development:

Legal, Regulatory and Institutional framework Why e-Governance first? e-Government and e-services development brief E-Declarations: special digital signature Centre E-Learning in ICT Lessons learned

New 2010 approach- Rethink Moldova-new vision e-Transformation

E-Governance Centre


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Republic of Moldova General Presentation

Source: http://www.worldatlas.com/webimage/countrys/europe/md.htm

Surface (Area): 33,8 sq km

Population: 3,563.7 million (excepting Transnistria)

GDP $4.8 billion (2009)

The Knowledge Economy Index 2008: rank 67 of 140

Global Competitiveness Index 2008-2009: rank 95 of 134

Happy Planet Index 2.0 2009: rank 32 of 143


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Moldova: Toward Information Society and e-Governance:basic legal, conceptual and methodological framework

Law on Telecommunications (1995) Law on Informatization and State Information Resources (2003) Presidential Decree on Building Information Society (2004) First eReadiness country Report (2004) Government Policy on Information Society Building (2004) Law on Electronic Commerce (2004) Law on Electronic Document and Digital Signature (2004) Law on Data Protection (2007) Law on Registers (2007)

Law on Electronic Communications (2007) Law on Transparency of Decision Making Process (2008) The National Strategy and of Action Plan Electronic Moldova (2005) The mechanism of monitoring, planning and annual financing of IS development (2006) Presidential Programme SALT-The LEAP for schools (2005) e-Governance Concept and e-Governance Portal Concept (2006) Methodological Norms, Manual, evaluation and certification tools on training,

evaluation and certification of Public Servants in ICT knowledge (2006) Standard Requirements toward the official web-pages of Public Administration

Authorities in Internet (2006) The e-Tax Declaration Portal & Information System implemented (2006-2008) e-Statistics Concept (2008-2010) e-Voting Information System Concept (2008)

e-Learning tools in ICT for Public Servants (2009)


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Moldova toward the Information Society:Institutional Framework Development progress

Ministry of Informatics Information and Telecommunications (1990)

National Informatics Centre (1990)

Ministry of Communications (1994) State Inspectorate for Radio Frequencies (1993)

State Commission for Radio Frequencies (1995)

Ministry of Transport and Communications (1998)

National Regulatory Agency for Telecommunications and Informatics(2000)

Department of Information Technologies (2001)

Ministry of Information Development (2005)

Ministry of Information Technologies and Communications (2009)

National Regulatory Agency for Electronic Communications andInformation Technology (2008)

National Centre for Frequency Coordination (2008) Centre for Special Telecommunications (2002)

Institute for Information Society Development (2008)

Data protection Centre (2008)

E-Government Centre (2010)

National Commission for e-Transformation (2010)

(in green-the functioning now framework)


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ICT penetration rates in Moldova andmobile services costs

32.30

80.10

38.00

5.20

fixed telephony

mobile telephony

Internet access

Broadband

Internet Access

Sources: The National Regulatory Agenc y - www.anrceti.md, IPP-Magenta Survey 2010 (World Bank -

UNDP), e-Development Report Mold ova 2009

8,5

0 2 4 6 8 10

Krgzstan*

Moldova

Azerbaidjan

Media CSI

Bulgaria

Georgia

Armenia

Ucraina

media ECE

Romania

Rusia

The cost of mobile telephony services as, % of GDP per capita
http://www.anrceti.md/http://www.anrceti.md/


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ICT sector role in development of Moldova

One of the pillars of the Moldovan economy (9,5% of GDP)The highly-paid industry

Average sales growth - 25% (2007)

20.500 jobs

5% of RM exports

Source: The ICT Policy White Bo ok, 2009, Ministry of ICT


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E-Government Readiness Index andCompetitiveness Index 2010

e-Government Readiness 2010

0.5181 0.51360.49

0.4611 0.4571

0.42480.4025

0.4489 0.454

0.649

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

Ukraine Russian Federation Belarus Republ ic of

Moldova

A z erbai jan Georg ia A rmeni a CIS average G loba l ave rage E uropean av erage

Source: UN Global E-Government Survey 2010

Global Competitiveness Index 2010

3.9 3.86

4.29

3.863.76

3.43.53.63.73.83.94

4.14.24.34.4

Ukraine Republic of

Moldova

Azerbaijan Georgia Armenia

Source: http://gcr.weforum.org/gcr2010/
http://gcr.weforum.org/gcr2010/http://gcr.weforum.org/gcr2010/


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E-Governance Concept: Government- promoterof e-services

Citizens Businesses

Ministries,other central

publicauthorities

LocalPublic

Authorities

Government Gateway

e-GovernancePortal,

Official WebPages

GovernmentIntranet

The Government built the Government Intranet and created the Accesssystem based on 4 main state

information resources:

Population Register

Companies Register

Transport Means Register

Drivers Register

The system allows on-line access of: 176 public authorities, 24 Embassies of Moldova to help citizens of

Moldova to issue identity documents in case of lost or theft, 34 companies (total of 2000 users). In 2007-2008 4 bn accesses were served.


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E-Economy25 actions

E- Governance andE-democracy

41 actions

E-Educations28 actions

E-Culture

26 actions

E-Science22 actions

E-Health

17 actions

National Strategy

e-Moldova

E-Infrastructure18 actions

The e-Moldova National Strategy and Action Planimplementation

Out of 176 plannedactions e-Moldova

Out of 41 planned actionson eGov

Implemented 63 35,8% 12 29%

Partiallyimplemented

26 14,8 % 12 29%

In progress 29 16,5 % 12 29%

Un-initiated 38 21,6 % 5 12%


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How to receive the e-service in Moldova?

Th fi t f ll f ti l i i M ld T


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The first fully functional e-service in Moldova: e-Tax

Declaration


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The e-services portal

Th l i T l f P bli


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The e-learning Tools for PublicServants in ICT and e-Governance

B i 20 i it ti i M ld


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Basic 20 e-services situation in Moldova : are webuilding what is demanded?

0 0.2 0.4 0.6 0.8 1

Income taxes: declaration, notification of

assessment

Job search services by labour offices

Social security contributions

Personal documents (passport and driver's

licence)

Car registration (new, used and imported cars)

Application for building permission

Declaration to the police (e.g. in case o f theft)

Public libraries (availability of catalogues , search

tools)

Certificates (birth, marriage): request and delivery

Enrolment in higher education / university

Announcement of moving (change of address )

Health related services

What Citizens Want

(out of 100%)

On-line level

(out of 5 levels)

The most demanded by citizene-health services are notpractically implemented on-line

B i 20 i it ti h i M ld ?


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Basic 20 e-services situation: where is Moldova?

Moldova

Low IT level Technological Level High IT Level

All Central PA have web-pages

but only 1 service is fully on-line

8 services are offered partially

on-line

Only 2% of AAP are offering on-line services

On-line Services Number Complexity level

I II III

Out of 12 servicesfor Citizens

11 2 2 7

Out of 8 cervicesfor companies

8 1 6 1


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17Source: Prof Pavle Siecherl: Presentation in e-Gov CeDG Conference Portoroj October 2010


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Moldova definitely lags behind worldaverage and European Union countries on

e-government implementation

Main Barriers/Problems


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The main barriers for development (1):

Inefficient Law implementation

The low affordability of internet connectivity (5 -10 times higher than

in other neighbouring countries in per capita affordability terms); Weak educational system in the ICT area;

De-facto monopoly in the telecommunications sector and unfairpublic tendering often favouring state-owned software developingcompanies;

Non-shared facilities of telecom companies is increasing the costs

and is hampering development; While some fiscal exceptions for software companies established,

the costs of doing business in the ICT sector is generatingcompetitive disadvantages for Moldovan companies.

Low ICT sector visibility and non-functional strategies: ICT inMoldova still is perceived as separate from other components of the

knowledge economy, such as high education and Research &Development activities.

Frequent turnover of Public Authorities employees is delayingachievement of the planned results of UNDP and other donorsassistance


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The main barriers for development (2):

Lack of sufficient involvement of beneficiary counterpartin the project activities (endorsement of documents,taking the decision, etc.) due to overload in mainactivities that is hampering the implementation process.

Lack of efficient motivation mechanism for those who areinvolved in UNDP and other donors funded e-Governance project

Government IT systems developed / under developmentare geared more towards control and monitoringfunctions rather than to services for citizens andbusinessThe mechanisms of use electronic document with digital

signature in public administrationauthorities/business/citizens is not widely implemented.Only one certification centre is created.

Lack of Project management skills of public servants

Lack of funding


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Positive factors

-Financial / economic / crisis is not only a problem but a new

opportunity for development

-Strong Political will and Government engagement

-The established partnership of the Ministry of InformationTechnologies and Communications with newly established

Association of private ICT companies will improve the strategy

development process

-The Government recently established e-Government Centre

-The massive support of World Bank, USAID, UNDP and other

development partners


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Starting points for new vision formulation:

International documents:

Europe 2020:A digital agenda for EuropeEU document "i2010 - A European Information Society for growth and

employment"

eSEE Agenda +

European Union "Telecoms Reform Package", 2007

ITU: Trends in telecommunications sector reform. The path to next generation

networks, 2007ITU: Report "confronting crisis-its impact on ICT Industry"-February 2009

Other international documents and strategic situation assessment and analysis of

ICT

Best Practices: Estonia, Singapore, Slovakia, Hungary, etc..

National Documents:

Rethink Moldova visionary DocumentCountry's National Development Plan

Government Stabilization Program

Strategy and Action Plan "E-Moldova"

E-Development Moldova Report 2009,

World Bank Telecommunications Diagnostics Note 2008

ICT sector in Moldova: Policy White Paper 2009


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Bureaucratic barriers: How much they costs? (1)


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GDP Impact Loss of Productivity

Country GDP

2010(est.)

0.30% 0.70% 1.20% 3.00% 5.00%

Azerbaidjan 52,166 156 365 626 156 261

Armenia 8,830 26.49 61.8 105.96 265.08 441.5

Austria 366,259 1,098.78 2,563.81 4,395.11 10,987.78 18,312.95

Georgia 11,234 33.702 78.638 134.8 337.02 551.7

Latvia 23,385 72.155 163.95 280.62 721.55 1169.25

Moldova 5,357 16.07 37.5 64.28 160.71 267.85

Romania 158,393 475.18 1,108.75 1,900.72 4,751.79 17,919.65

Slovenia 46,442 139.33 325.09 557.3 1393.26 2322.1

Ukraine 136,561 409.68 955.93 1,638.73 4,096.83 6,828.05

http://en.wikipedia.org/wiki/List_of_countries_by_future_GDP_(nominal)_estimates Accessed 2010-10-17

Connected Government Provider with high Service
http://en.wikipedia.org/wiki/List_of_countries_by_future_GDP_(nominal)_estimateshttp://en.wikipedia.org/wiki/List_of_countries_by_future_GDP_(nominal)_estimates


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Connected Government- Provider with high ServiceValue


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e-Transformation in the Republic of Moldova

Ministry of Information Technologies and Communication

of the Republic of Moldova

Dona Scola

Vice-minister


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Parliament approved thefirst stage of e-

Transformation credit E-Gov Centre established

e-TransformationLeadership Roundtableon August 12

Consultation with globalexperts on September 2

MOU Government ofMoldova Singapore IDA

Assistance in progress

Moldova: On the Way to New Vision


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Country competitiveness improvement throughICT

Efficient Economy Happy Citizens

ICT toimproveproductivity

ICT to

improve the

quality ofgovernance

and citizen

life


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Increased productivity

Creation of innovation centers, IT parks and incubators

External positioning and promotion of the country as atechnologically-oriented

Conditions for the development of the ICT industry: topromote domestic consumption and export

The state as a consumer: the involvement of privatecompanies for public projects


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ICT for the quality of governance

Center e-Governance: Consolidation ofplanning and implementing ICT projectsand e-services

A unified approach to decision makingabout the use of technology

Re-engineering existing business

processes

C t f th T f ti j t


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Components of the e-Transformation project

Single info-communication infrastructure forpublic use (M-Cloud: Moldovan, Modular, Mobile)

Guarantee access of the population to publicservices

Change management: rapid progress, an activecompany to inform the public, training experts


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Public InstituionE-Government Centre

Established by Government Decision

nr. 760 , August 18 , 2010


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Centre for Electronic Governance Functions

Strategic planning, management andimplementation of information systems andcommunications to the Government;

Roadmap Development and InfrastructureDevelopment in Moldova on advancedtechnologies and communications;

Promoting e-transformation agenda in Moldovaand increased use of ICT by citizens.


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The e-Gov Centre Assignments

Creating the architecture, technical standardsand implementation of Electronic Government;Launch and implementation of electronic publicservices;

Develop and manage government portal, theunique system of circulation of electronicdocuments, e-mail system and certificationcenter's public keys for government authorities;

E-leadership training programs and electronicpublic services .

Administrative Bodies of the Center for


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Administrative Bodies of the Center forElectronic Governance

E-Transformation National Commission, chairedby Mr. Prime Minister, represented at the ministeriallevel.Board of Directors,President - Minister of State,Vice-President - Minister of Finance representing the

level of vice-ministers, Ministry of ICT, Economy,Education, Justice, Interior, Labor, Family and SocialProtection, the National Bank.

Board of observers, representatives of the private

sector, civil society, development partners, Chamber ofCommerce and Industry.

Immediate priorities of the Centre for


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Immediate priorities of the Centre forElectronic Governance

Organizing and strengthening cooperation with thoseresponsible for e-governance in public institutions ofthe PCA;

Develop and strengthen partnerships with developmentpartners, private sector;

Development of Roadmap in the implementation of

Agenda for E-Transformation and e-governmentsystems

i i f b bl d d d


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Driving forces to be enabled and used:

Leadership and political will;

Stable and well functioning organizational setup forcoordination (institutional framework).

Interoperable ICT architecture;

Clear planning mechanism;

Fixed info-political principles;

Role and knowledge level of CIO-s;

Supporting legal and fiscal frameworks;

PPP, good telecom infrastructure and high level of

eBanking; Flexibility of a small country


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Thank you very much for your kind attention!

Ion Couleanu

E-Governance Expert

SOFRECO Contractor

[email protected]

+(995)55504900

+(373)78896060

Once a new technology rolls over you, if youre not

part of the steamroller youre part of the road.Stewart Brand