limba engleza business

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UNIVERSITATEA CRETIN DIMITRIE CANTEMIRFACULTATEA DE MANAGEMENT TURISTIC I COMERCIAL

FIRST STEPS IN BUSINESS ENGLISH

Luiza Caraivan Ioana tefan

TIMIOARA 2009


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Mulumim doamnei conf. dr. Mariana Popa


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CONINUTI. PREZENTAREA MANUALULUI DE STUDIU INDIVIDUAL .................................. 51. Generaliti ..................................................................................................................... 5

1.1. Obiect................................................................................................................... 51.2. Obiective principale............................................................................................. 5

1.3. Descrierea structurii manualului......................................................................... 51.4. Bibliografie general:.......................................................................................... 5Unit 1.1 Introducing Yourself ................................................................................. 7Unit 1.2 Greetings ................................................................................................. 10

Module 2 ................................................................................................................... 14Unit 2.1 What Time Is It? ..................................................................................... 15Unit 2.2 About You............................................................................................... 20

Module 3 ................................................................................................................... 26Unit 3.1 At Work .................................................................................................. 26Unit 3.2 Company Presentation ............................................................................ 32Unit 3.3 Describing Hotels ................................................................................... 39

Unit 3.4 Checking In and Checking Out ............................................................... 44Module 4 ................................................................................................................... 50Unit 4.1 Eating Out ............................................................................................... 50Unit 4.2 Present Activities .................................................................................... 55Unit 4.3 Job Responsibilities ................................................................................ 58

Module 5 ................................................................................................................... 67Unit 5.1 Kids in Business...................................................................................... 67Unit 5.2 Inventions................................................................................................ 71Unit 5.3 A Short History of Tourism .................................................................... 79

Module 6 ................................................................................................................... 85Unit 6.1 Future Plans ............................................................................................ 85Unit 6.2 Making Money ........................................................................................ 88Unit 6.3 Million Dollar Products .......................................................................... 93

Module 7 ................................................................................................................. 100THE BUSINESS TRAVELLER; COMPARING HOTELS .................................. 100

Unit 7.2 Making and Doing ................................................................................ 108Unit 7.3 Making a Phone Call............................................................................. 111

Module 8 ................................................................................................................. 118A COMPANYS HISTORY ................................................................................... 118

Unit 8.1 Finding Solutions .................................................................................. 118Unit 8.2 Business and the Environment .............................................................. 126Unit 8.3 Tourism and the Environment .............................................................. 131Unit 8.4 Marketing and Advertising ................................................................... 136

Module 9 ................................................................................................................. 144Unit 9.1 Products that Fail .................................................................................. 144Unit 9.2 Franchising............................................................................................ 150Unit 9.3 Setting up Your Own Business ............................................................. 155

Module 10 ............................................................................................................... 163Unit 10.1 Revision and Stress ............................................................................. 163

Module 11 ............................................................................................................... 171


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Module 12 ............................................................................................................... 174


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I. PREZENTAREA MANUALULUI DE STUDIU INDIVIDUAL

1. Generaliti

1.1. Obiect

Obiectul de studiu al manualului este limba englez de afaceri (Business English),axndu-se cu precdere pe engleza folosit n turism i comer. Cu toate acestea, vorfi ntlnite i alte teme din domeniul englezei de afaceri.

1.2. Obiective principale

Obiectivele principale ale manualului de studiu individual sunt urmtoarele:- s ofere studenilor un material practic i eficient pentru nsuirea i aprofundarea

limbii engleze;- s ndrume studenii spre titluri bibliografice semnificative n vederea unor

exerciii suplimentare;- s instruiasc studenii n a-i realiza un program propriu de autonvare, prin

divizarea materiei pe module i uniti;- s permit studenilor s realizeze un program propriu de autoevaluare, prin

testele concepute n acest sens n cadrul fiecrei uniti de nvare.

1.3. Descrierea structurii manualului

Manualul are n structura sa urmtoarele componente:- ghidul de nvare n sistem de autoinstruire;- generaliti privind prezentarea manualului;- modulele de studiu, defalcate pe uniti de nvare.Manualul ncepe de la un nivel de false beginner (fals nceptor) i conducestudentul spre un nivel de intermediate (intermediar).

1.4. Bibliografie general:

1. Bailey, S., Humphreys Sara, 1998. Accelerate. Elementary. MacmillanHeinemann. Oxford.

2. Banta, A., 1999.Dicionar Romn- Englez. Teora, Bucureti.3. Brieger, N., Sweeney, S., 1998. The Language of Business English, Grammar

and Functions. Prentice Hall, London.4. Cotton, D., 1989. World of Business. Nelson, Edinborough.5. Emmerson, P., 2002.Business Grammar Builder. Macmillan, Oxford.6. Firman, S., Bosewitz R., 1998. Penguin Students Grammar of English

Exercises. Penguin, London.7. Gleanu- Frnoag, G., Comiel, E., 1993. Gramatica limbii engleze.

Omegapres. Bucureti.


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8. Grant, D., McLarty, R., 1995.Business Basics. Oxford University Press.9. Hall, E., 1977. The Language of Hotels in English. Prentice Hall Regents,

Englewood Cliffs.10. Hall, E., 1978. The Language of Tourism in English. Prentice Hall Regents,

Englewood Cliffs.

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Helgesen, M., Adams, K., 1996. Workplace English: Travel File. AddisonWesley Longman Ltd., Harlow.12. Hollett, V., 2000. Quick Work- A Short Course in Business English- pre-

intermediate. Oxford University Press.13. Hollinger, A. 2000. Test Your Business English Vocabulary. Teora, Bucureti.14. Jacob, M. Strutt, P. 1997.English for International Tourism. Longman, Harlow.15. Lannon, M., Tullis, G., Trappe, T., 1993.Insights into Business. Nelson, London.16. Levichi, L., Banta, A., 1999,Dicionar Englez- Romn, Teora, Bucureti17. Levichi, L., Preda, I. 1992. Gramatica limbii engleze. Editura Mondero,

Bucureti.18. Lodge, P., Wright- Watson Beth, 1998. Accelerate. Intermediate. Macmillan

Heinemann. London.19. Pawlowska, B., Kempinski, Z., 1998. Teste de limba engleza. Teora, Bucuresti.20. Pohl, A., 2002. Test Your Professional English. Hotel and Catering. Penguin

English21. Powell, M., 2002,In Company- Intermediate. Macmillan. Oxford.22. Seidl, J., 1987. Grammar in Practice. Oxford University Press.23. Soars, Liz & John, 1998.Headway- Elementary. Oxford University Press.24. Turner, J.F., 2000. Business Grammar and Vocabulary. Cornelsen &Oxford

University Press. Berlin.25. Turton, N. D., 1995. ABC of Common Grammatical Errors. Macmillan

Heinemann, Oxford.


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Module 1

What you should know at the end of this module (Ce ar trebui stii dupparcurgerea modulului): - the English alphabet (alfabetul limbii engleze);

- the present tense of the verb to be (prezentul verbului a fi);- the use of the indefinite article a/an (folosirea articolului nehotrt o/un);- all the vocabulary included (tot vocabularul inclus).

What skills you will have at the end of this module (Ce competene vei deinedup parcurgerea modulului): to spell different names, to introduce yourself, togreet, to ask and answer some usual questions (s putei spune pe litere diferitecuvinte, s v prezentai altor persoane, s salutai, s ntrebai i s rspundei ladiferite ntrebri).

Unit 1.1 Introducing Yourself

Objectives (Obiective): to introduce the basic grammar and vocabulary related tothe topic (prezentarea unor noiuni de baz de gramatici vocabular). What you should know at the end of this unit(Ce ar trebui s tii dup

parcurgerea unitii): the English alphabet (alfabetul limbii engleze), the presenttense of the verb to be (prezentul verbului a fi);

What skills you will have at the end of this unit (Ce competene vei deine dupparcurgerea unitii): to spell different names, to ask and answer some usualquestions.

Content of the unit: study time- no more than 3 hours (Con inutul de idei alunitii: timp maximal de studiu- 3 ore):

1. The Alphabet:

A - [e] M - [m] Y - [wa]B - [bi:] N - [n] Z - [zd]C - [si:] O - []D - [di:] P - [pi:]E - [i:] Q - [kju]F - [f] R - []G - [di:] S - [s]

H - [et] T - [ti:]I - [a] U - [ju:]

J - [de] V - [vi:]

K - [ke] W - [dblju:]L - [l] X - [ks]


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Read aloud the alphabet and answer the question:How do you spell your name? (Citii cuvoce tare alfabetul i rspundei la ntrebarea de mai sus).Ex.: How do you spell your name?

I-O-N G-E-O-R-G-E-S-C-U[a n ] [di: i: di: i: s si: ju:]

2.TO BE positive formI AM= Im WE ARE= WereYOU ARE= Youre YOU ARE= YoureHE IS= Hes THEY ARE= TheyreSHE IS= ShesIT IS= Its(itis used to talk about objects, animals, abstract concepts)(itse folosete pentru a vorbi despre obiecte, animale, concepte abstracte)

Negative form: in order to form the negative the negation notis added to the verb to be(pentru a obine forma negativ a verbului a fi, se adaug negaia not):I am not= Im not We are not= we arentYou are not= You arent You are not= You arentHe is not= He isnt They are not= They arentShe is not= She isntIt is not= It isntQuestion: in order to form the interrogative the inversion between subject and the verb tobe is needed (pentru a forma o ntrebare are loc inversiunea dintre subiect i verbul a fi):Am I....? Are we...?Are you? Are you...?

Is he...? Are they...?Is she...?Is it...?

The verb to be is used in sentences to answer the question What do you do? to find outthe profession of the interlocutor (verbul a fi se folosete pentru a rspunde la ntrebareaCe faci, cu ce te ocupi?): I am a teacher. (Sunt professor/ profesoar.) Im not an artist. (Nu sunt artist/ artist.) I am an actor. (Sunt actor.) Im a student. (Sunt student/student.)

You can introduce yourself to another person giving and asking for more information andusing just the verb to be (v prezentai folosind verbul a fi i putei afla mai muleinformaii cu ajutorul aceluiai verb): What is/ Whats your name? (Cum te numeti?) My name is... (Numele meu

este) Where are you from? (De unde eti?) I am /Im from Romania.

(Sunt din Romnia). What do you do? (Cu ce te ocupi?) I am a student. (Sunt student/)


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What is your address? (Care este adresa ta?) Its ... How old are you? (Ci ani ai?) Im twenty years old. (Am 20 de

ani.)The verb to be is also used to ask about a persons age. Expressing age will be studied inUnit 2.1 (Verbul a fi este folosit i pentru a exprima vrsta unei persoane. Exprimarea

vrstei se va face n Unitatea 2.1)Questions (ntrebri de auto-control)

1. What are the positive forms of the verb to be?2. What are the negative forms of the verb to be?3. What are the interrogative forms of the verb to be?4. How do you form the negative form of the verb to be?5. How do you form the interrogative form of the verb to be?

Exercises:1. Fill in the gaps with the right word (completai folosind cuvntul potrivit):

1. Where are from?2. What is your ?3. What you do?4. she French?5. I Spanish.6. He an actor.7. is an actress.8. is your address?9. do you spell your name?10. am Romanian.

2. Spell the following names using the English alphabet (spunei pe litere numelecare urmeaz folosind alfabetul englezesc):

William Shakespeare, John F. Kennedy, Paul McCartney, Jane Stewart, ArnoldSchwarzenegger, Vivian Leigh, Paul Munroe, Michael Jackson, Liza Minelli

Don't introduce me to that man! I want to go on hating him, and I can't hate a manwhom I know. Charles Lamb (1775-1834), British Essayist, Critic.

Test 1Choose the right answer:1. How old you?a. am b. is c. are d. do2. What you do?a. am b. is c. are d. do3. Where you from?a. am b. is c. are d. do4. What your name?a. am b. is c. are d. do5. My is Annie.


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a. address b. name c. age d. student6. How you spell your name?a. am b. is c. are d. do7. Where she from?a. am b. is c. are d. do

8. She a teacher.a. am not b. arent c. isnt d. are9. Where they from?a. am b. is c. are d. do10. They . from Portugal, they are from France.a. am not b. arent c. isnt d. are

Test 2

Answer the following questions (rspundei la urmtoarele ntrebri):1. Whats your name?2. How do you spell your name?

3. Where are you from?4. Are you an actor?5. Are you a businessman?6. What do you do?7. What is your address?8. How old are you?9. How do you spell Romania?10. How do you spell Timisoara?

Unit 1.2 Greetings

What you should know at the end of this unit (Ce ar trebui s tii dupparcurgerea unitii): to use the indefinite article a/an (folosirea articolului

nehotrt o/un); What abilities /skills you will have at the end of this unit (Ce competene vei

deine dup parcurgerea unitii): to greet, to ask and answer some usualquestions.

Content of the unit: study time- no more than 3 hours (Con inutul de idei alunitii: timp maximal de studiu- 3 ore):

Here are the usualgreetings people use when they meet and when they leave (forme desalut uzuale):

Good morning!- Bun dimineaa!Good afternoon! -Bun ziua! Good evening! -Bun seara!Hello!- Hi!- Bun! Good bye!- La revedere!Here are some things people say when they introduce themselves (Cteva formule deprezentare):Hello. Im Annie. (Bun. Sunt Annie.)How do you do!- How do you do!Its nice to meet you!- Im glad to meet you, too. (M bucur s te cunosc.)


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The indefinite article a/an is used with singular nouns. A is used in front of aconsonant, an is used in front of vowel sounds (articolul nehotrt a/an se folosete cusubstantive la singular; se traduce prin o/un; a se folosete n faa consoanele, an sefolosete n faa vocalelor; ambele pot fi traduse prin o/un):

Eg.: a + consonant sound an + vowel sounda book (o carte) an orange (o portocal)a teacher (un profesor- o profesoar) an accountant (un contabil)a student (un student- o student) an actress (o actri)

Some words begin with a silent h, so they are preceded by an: hour, honest, heir,honour(unele cuvinte ncep cu h mut i vor fi precedate de an).

Exercises (exerciii)1. Fill in the gaps with the correct indefinite article (a/an) (completai cu articolul

nehotrt):1. She is teacher. 2. He is .engineer. 3. I am accountant. 4.You are clerk. 5. She is . travel agent. 6. I am. chef. 7. He is waiter. 8. You are architect. 9. She is taxi driver.

2. Read the following conversations (citii urmtoarele conversaii):Annie: Hello. Im Annie.Tina: Hi. Im Tina. What do you do, Annie?Annie: Im a student at Dimitrie Cantemir University. And you?Tina: Im a tour guide at Dynamic Travel.Annie: Where are you from? Are you English?Tina: No, Im not. I am from Spain. What about you? Are you Romanian?Annie: Yes, I am. Im from Timioara.Tina: OK. Its nice to meet you.Annie: Im glad to meet you, too.

Tim: Youre new here, arent you? Whats your name?Jane: Yes. Its my first day. My name is Jane Stewart.Tim: Im Tim Moore. How do you do?Jane: How do you do?Tim: Let me introduce you to our colleagues.Jane: Thank you.Tim: This is Paul Munroe.Jane: Nice to meet you Mr. Munroe.Paul: Please, call me Paul.Jane: Nice to meet you Paul. Im Jane.


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3. Practise the above conversations using the information from the followingcards:First name Last name Country/ Nationality OccupationSam Bellow Great Britain/ British businessmanAmelie Legrand France/ French flight attendant

Maria Arya Brazil/ Brazilian travel agentKia Ishiguro Japan/ Japanese assistant manager4. Use real information about you and introduce yourselves to the other students

(folosii informaii reale pentru a v prezenta celorlali studeni).

5. Use the same names but the following countries and nationalities (folosiiurmtoarele ri i naionaliti): Spain- Spanish, Ireland- Irish, Hungary- Hungarian,Romania- Romanian, China- Chinese, Portugal- Portuguese, Greece- Greek,Switzerland Swiss, the United States of America- American, and the Netherlands-Dutch.

6. Use the following occupations (folosii urmtoarele ocupaii): teacher, engineer,

accountant, clerk, chef, waiter, architect, taxi driver.

Greetings, my friends. We are all interested in the future, for that is where you and I aregoing to spend the rest of our lives. And remember, my friends, future events such asthese will affect you in the future. Edward D. Wood, Jr. (19221978), U.S. director,screenwriter.

Writing Task (Tem de reflecie): Write about you, your nationality, your occupation, etc.(scriei despre dumneavoastr, ce naionalitate avei, ce ocupaie avei etc.)

Test 1Choose the right answer:1. Its to meet you.a. glad b. nice c. OK d. new2. Im glad to . you.a. introduce b. thank c. call d. meet.3. Im .... .a. student b. Canada c. Canadian d. an teacher4. She is from ... .a. Irish b. Greece c.Greek d. American5. ... do you do? How do you do?

a. How b. What c. Where d. When6. ... do you do? Im an architect.a. How b. What c. Where d. When7. ... are you from?a. What b. Where c. When d. Why8. Whats your ... name? Its Bellow.a. last b. first c. new d. student9. Whats your ... name? Its Jane.


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a. last b. first c. new d. student10.Let me ... you to Paul.a. thank b. call c. meet d. introduce

Test 2

Find the mistakes in the following sentences and correct them (gsii greelile dinurmtoarele propoziii i corectai-le):1. John is businessman. 2. Anna a travel agent is. 3. I glad to meet you. 4. She arefrom Spain. 5. He is a artist. 6. She isnt an flight attendant. 7. Paul arent Chinese. 8.She is from American. 9. I am a Romanian. 10. You are a new here.

Answer the following questions (rspundei la urmtoarele ntrebri):1. Whats your first name?2. Whats your last name?3. Where are you from?4. Are you a travel agent?5. Are you Japanese?

6. Are you new here?7. Are you Romanian?8. Is your friend Hungarian?9. Where is your friend from?10. Is your friend a student?

Test 3 (la nivelul modulului)Choose the right answer:

1. ... do you do? Im a flight attendant.a. How b. What c. Where d. When2. ... are you from?a. What b. Where c. When d. Why3. is your name?a. How b. What c. Where d. When4. My is Paul.a. address b. name c. age d. student5. Its to meet you.a. glad b. nice c. OK d. new6. Let me ... you to Paul.a. thank b. call c. meet d. introduce7. You an assistant manager.a. am not b. is c. isnt d. are8. Where they from?a. am b. is c. are d. do9. How you spell your name?a. am b. is c. are d. do10. How old you?a. am b. is c. are d. do11. What you do?a. am b. is c. are d. do


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12. Im .... at this University.a. a student b. Canada c. Canadian d. an teacher

Put the words in the correct order to form sentences (punei cuvintele n ordinea corectpentru a forma propoziii):

13. name how spell do your you?14. old are how you?15. you from are where?16. name your what is?17. do do you what?18. is manager he an assistant19. to me let introduce you Paul20. you I glad meet am to.

# Each right answer is five points (fiecare rspuns corect valoreaz 5 puncte)

Test 4 (la nivelul modulului)

Translate into Romanian (traducei n limba romn):1. Hello! My name is Paul Munroe.2. Im from Great Britain and Im a student.3. My friend is not a student, she is an assistant manager.4. She isnt British, she is French.5. Let me introduce you to my friend, Tina.

Translate into English (traducei n limba englez):6. Cu ce te ocupi?7. Sunt student/ la Universitatea Dimitrie Cantemir din Timioara.8. Cum te numeti?9. M numesc Paul Munroe.10.M bucur s te cunosc.

Module 2

Objectives: the main objective is to keep the conversation flowing using differenttopics.

What you should know at the end of this module: - the numerals (numeralele);- the time (ora);- the plural of nouns (pluralul substantivelor);- the genitive (genitivul);- possessive adjectives (adjectivele posesive);

- all the vocabulary included (tot vocabularul inclus). What skills you will have at the end of this module: to express prices/ telephone

numbers/ dates/ the time, to present and describe people and things using one ormore adjectives (vei ti s exprimai numere de telefon, data, ora, s prezentai is descriei oameni sau lucruri folosind adjective).


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Unit 2.1 What Time Is It? Objectives the main objective is to keep the conversation flowing using different

topics. What you should know at the end of this unit: the numbers; the ordinal numerals;

all the vocabulary included (vei nva numerele, numeralul ordinal, tot

vocabularul inclus). What skills you will have at the end of this unit: to express prices, to ask about

telephone numbers/ dates/ the time(vei ti s exprimai numere de telefon, data iora).

The numbers1-one 2- two 3- three 4- four 5- five 6- six7- seven 8- eight 9- nine 10- ten 11- eleven 12- twelve13- thirteen 14- fourteen 15- fifteen 16- sixteen 17- seventeen18- eighteen 19- nineteen 20- twenty 21- twenty-one 22- twenty- two etc

30- thirty 31- thirty-one 40- forty 41- forty-one 50- fifty 60- sixty70- seventy 80- eighty 90- ninety 100- one hundred 1000- one thousand1.000.000- one million (m)

To form numerals after hundred add the conjunction and (Pentru a forma numeraleledup 100, adugai and):e.g. 101- one hundred andone 220-two hundred andtwentyYou can ask about a persons phone number using the question:

What is your phone number? (Care este numrul tu de telefon?) My phone number is 203447 (two oh three double four seven). (Numrul meu

este...)

Notice that 0 in phone numbers is read oh [u] and NOT zero.You can sayDOUBLE+ number (double four) instead of four four.Theage is expressed using the verb to be (vrsta se exprim folosind verbul a fi) How oldare you? (Ci ani ai?) - Imtwenty (years old). (Am 20 de ani.) How old is she? (Ci ani are ea?) She is thirty. (Are 30 de ani.)

The Time (Ora)You can ask about the time using the question: What time is it? (Ct este ora?)

8.00- Its eight oclock. 8.30- Its half past eight.8.05- Its five past eight. 8.57- Its three to nine8.15- Its a quarter past eight. 8.45- Its a quarter to nine8.24- Its twenty-four past eight. 8.35- Its twenty-five to nine

Usea.m. to express the time in the morning andp.m. to express the time in the afternoonand in the evening. (Folosii a.m. pentru dimineaip.m. pentru dup-masi sear)


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E.g. 9.00- Its nine oclock a.m. OR 21.00- Its nine oclock p.m. ORIts nine oclock in the morning. Its nine oclock in the evening.

Other questions about time (alte ntrebri): What time is your favourite TV programme on? (La ce or este programul tu

preferat la televizor?) When is your favourite TV programme on? (Cnd este programul tu preferat latelevizor?)

The date (Data)Use ordinal numerals in order to speak about things that are ordered (folosi i numeraleleordinale pentru a vorbi despre lucruri care au o anumit ordine):1st the first 4th- the fourth 7th the seventh 10th the tenth2nd the second 5th - the fifth 8th the eighth 11th- the eleventh3rd the third 6th- the sixth 9th- the ninth 12th the twelfth.

20

th

- the twentieth 23

rd

- the twenty-third 30

th

- the thirtieth21st- the twenty-first 24th- the twenty-fourth 31st- the thirty-first22nd- the twenty-second

What date is today? (Ce dat este astzi?)Write: Its 3rd September 2003. (Se scrie)Read: Its the third of September two thousand and three. (Se citete )The years until 1999 are read differently from Romanian (Anul se citete diferit fa delimba romn):19/99- Nineteen ninety-nine

The days of the week (Zilele spt

mnii)

Monday Thursday SundayTuesday FridayWednesday Saturday

The Seasons of the year (Anotimpurile)spring summer autumnwinter

The months of the year (Lunile anului)January April July OctoberFebruary May August NovemberMarch June September December

Answer the question: When is your birthday? (Cnd este ziua ta?)Its on + date + month (+ year).Write (Se scrie): Its on 10th March (1977).Read (Se citete): Its on the tenth of March nineteen seventy-seven.


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Questions:1. What are the days of the week?2. What day is before Tuesday?3. What day is after Friday?4. What are the months of the year?

5. How do you read the following telephone number: 455091?6. How do you read the following years: 1954, 2001?7. How do you read the following date: 15.05.1994?

Exercises:1. Here is the TV programme for Channel 4, Saturday, 8th April:

7.25 News7.30 Weather Forecast7.35 Cartoons: Tom and Jerry, Felix the Cat8.00 Live music- featuring Pet Shop Boys and Madonna10.05 Documentary:Dinosaurs, Dead or Alive?

11.45 Soccer Weekend- soccer news13.15 Sitcom:Married with Children13.50 Drama: Chicago Hope14.40 Soap opera: Young and Restless15.30 The National Lottery Live15.35 Opera: Traviata18.00 News18.15 Match of the Day: Arsenal- Celtics19.55 Weather Forecast. Regional News20.10 Film: Philadelphia Experiment22.20 Talk-show- Jimmy Tarbuck and his late-night show

2. Ask and answer questions following the pattern (Construii ntrebri i rspunsuri dupmodelul urmtor):

What time is the film on?Its at ten past eight p.m.

3. Answer the following questions (Rspundei la ntrebri):1. What is your favourite TV programme?- My favourite programme is .2. What is your favourite TV channel? My favourite TV channel is .3. What time is your favourite programme on?4. When is your birthday?5. What day is your favourite day?6. What is your favourite season?7. What time is it?8. What is your home phone number?9. What is your mobile phone number?10.How old are you?

4. Read out the following years (Citii urmtorii ani):1534; 1427; 1789; 1848; 1934; 1940;1933; 1888; 2000; 1901


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5. Read the following conversations (Citii urmtoarele conversaii):

In the street

Tina: Excuse me, can you tell me what time it is?Paul: Im sorry, I dont know.

Tina: Thats OK.Tina: Excuse me, can you tell me what time it is?Annie: Its half past nine.Tina: Thank you.Annie: Youre welcome.

In a fast-food restaurant

Tim: Good morning.Annie: Morning.Tim: Can I have a sandwich, please?Annie: Here you are. Anything else?

Tim: No, thanks. How much is it?Annie: 1.20 (one pound and twenty pence).Tim: Here you are.

Annie: Hello!Paul: Hi! Can I have a hamburger and a cup of coffee, please?Annie: Of course. Here you are.Paul: How much is that?Annie: 3.10 (three pounds and ten p)Paul: OK, here you are.

8. Practise the above conversations using the information from the following tables(Folosii informaii din tabelele de mai jos i construii conversaii dup modeluldin exerciiul 7) :

Menu- Summer Caf The Time

They say that time changes things, but you actually have to change them yourself.Andy Warhol (1928 1987), Artist

Writing Task (Tem de reflecie): Write about prices in Romania and about yourfavourite TV programmes and the time they are on. (Scriei despre preurile din Romnia,despre programe de televiziune i orele lor de difuzare)

2.5813.155.178.4312.0815.4515.12

Piece of pizza 90 pHamburger 2.50Sandwich 1.20Cup of coffee 60 pCup of tea 50 pCoke 55 pMineral water 45 p


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Test 1

Choose the right answer:1. What time is it? - Its 14.23 .

a. fourteen and twenty- three b. twenty-three past fourteen c. twenty-three past two

d. twenty-three to two2. What time is it? - Its ten to eight a.m. .a. 8.11 b. 8.10 c. 7. 49 d. 7.50

3. What time is it? - Its 21.50.a. ten to ten b. Fifty to ten c. ten to twenty-one d. ten to nine

4. What time is it? - Its half past eleven p.m.a. 23.30 b. 11.15 c. 23.15 d. 11.30

5. When is your ?a. day b. season c. birthday d. year

6. What is your favourite ?a. time b. season c. birthday d. year

7.

How much a hamburger?a. is b. are c. am d. do8. My favourite TV programme the news.

a. its b. its c. it is d. is9. I have a cup of coffee?

a. Is b. Can c. Am d. Do10.Of course. Here you .

a. is b. are c. am d. can# Each right answer is ten points.

Test 2

Put the words in the correct order to form sentences:1. is much how that?2. know I dont I sorry am3. me excuse, tell you is me what can time it?4. have can a coffee cup of I, please?5. welcome you are.6. quarter twelve past is it7. one half is it past8. your phone mobile is number what?9. favourite what is TV your programme?10. on time what film the is?

Answer the following questions:11.When is your birthday?12.What is your favourite TV programme?13.What time is your favourite programme on?14.What is your home phone number?15.What is your favourite season?16.How old are you?17.How old is your mother?


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18.How old is your father?19.Are you twelve years old?20.Are you twenty-one years old?

# Each right answer is 5 points.

Unit 2.2 About You

What you should know at the end of this unit: the plural of nouns; the genitive;the possessive adjectives; all the vocabulary included.

What skills you will have at the end of this unit: to present and describe peopleand things using one or more adjectives.

The Plural of Nouns

The plural of nouns is usually formed by adding s to the singular noun.

Eg: a book- books a girl- girlsa table- tables a person- personsIt can also be formed by adding es to the singular noun, in the following situations:

a. the noun ends inch/ -tch, -sh, -x, -s/-ss, -zz:a peach- peaches a dress- dresses a box- boxesa brush- brushes a bus- buses a buzz- buzzes

b. the noun ends in consonant + y; the result is i + es:a city- cities a fly- flies

The transformation does not take place if y is preceded by a vowel (a boy- boys)c. The noun ends infandfe, which are transformed in v(es):

a leaf- leaves a life- lives a thief- thieves

a wolf- wolves a half- halves ..a knife- knives a wife- wivesThere are however some exceptions:

a roof- roofs a handkerchief- handkerchiefsd. the noun ends in consonant + o:

a potato- potatoes a tomato- tomatoesThere are however some exceptions: pianos, concertos, etc.

Irregular nouns do not adds/- es to the singular, but, instead, they change their form:a child- children a man- men a woman- womena goose- geese a mouse- mice an ox- oxen

a louse- lice a tooth- teeth a foot- feet

The nounpeople takes the verb in the plural (people are/people have).There will be more on nouns in the Countable/ Uncountable Unit (Unit 4.1)The singular nouns can be replaced or accompanied by the demonstrative pronouns/adjectives this and that; the plural nouns can be replaced or accompanied by thedemonstrative pronouns/ adjectivestheseandthose.


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Singular Plural This book is interesting. These books are interesting. (over here) This is my sister. - These are my brothers. (over here) That book is boring. - Those books are boring. (over there) That is his mother. - Those are his parents. (over there)

The s GenitiveThe s Genitive is used to express the idea of possession. It is usually used to showpossession between a noun designating a person or an animal and a noun designating anobject or another person or animal. My mothersdress is red. My motherssister is my aunt. The boysbicycle is expensive. Johnscar is new.

If the noun ends ins, the possession is marked by an apostrophe: The boysbikes are blue. Dickenslife was long.

If there are two persons in the possession of the same object we use s after the latter: Tom and Marys toys are cheap.

Word order: Possessor +s + object possessedE.g. Marys dress, but also Marys sister

The of GenitiveIf the possessor is an object, use the Genitive with of:The titleofthe book is interesting. The cityofLondon is beautiful.

The Possessive Adjectives and the Verb to HaveThe possessive adjectives are always followed by a noun:

E.g.:Ihave a book. It ismybook.You have a flat. It isyourflat.He has a problem. It ishisproblem.She has a house. - It isherhouse.Ithas a nice colour. - It is itscolour.We have an old car. It isour old car.You have a beautiful garden. It isyour beautiful garden.They have a dirty car. - It istheirdirty car.

Adjectives do NOT change their form. There is no number and gender agreement. She is nice. He is nice. They are nice. She is my sister. He is my brother. They are

my sisters.

Word order: possessive adjective (indefinite article) + (adjective) + nounE.g. My (a/an) new car

My new car is blue. ORI have a new blue car.

Subject PossessiveI myyou yourhe hisshe herit itswe ouryou yourthey their


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Questions:1. How is the plural of nouns formed in English?2. What are the exceptions?3. Do you add -s to the singular of the irregular nouns?4. Do adjectives haves for the plural?

5.

How is possession expressed in English?Exercises:

1. Change the following sentences into the plural:E.g. This is a book - These are books. BUT: This book is interesting These booksare interesting.

1. This man is a tourist.2. She is a shop- assistant.3. That car is dirty.4. He is my child.5. I am (am not) a woman.

6. This woman is a housewife.7. My neighbour has a car.8. She has one box.9. My watch is expensive.10. Her dress is red.11. He has a peach.12. Your city is full of people.13. The thief is in your flat.14. My sister has a lovely photo.15. Your brother is my good friend.

2. Change the following sentences using a genitive and then a possessive:E.g. Mary has a book.- It is Marys book.BUTMary has a sister. - She is Marys sister.

- It is her book. - She is her sister.1. My neighbour has a blue car.2. My daughter has a doll.3. My cousin has a new hobby.4. Tina and Paul have a large house.5. Mary has a son.6. David has a wife.7. Jill has a dog.8. Tim and Paul have the same mother.9. That woman has a hat.10. John has a problem.

3. Transform each pair into one sentence following the example:E.g. Claire has a dress. Her dress is new. - Claires dress is new.1. The president has a chauffeur. His chauffeur is reliable.2. Eve and Paul have a son. Their son is nice.3. Policemen have guns. Their guns are automatic.


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4. The Peters have a car. Their car is black.5. Tom has a sister. His sister is annoying.6. Jane has a brother. Her brother is amusing.7. The child has a bike. His bike is broken.8. His sister has a radio set. Her radio set is out of order.

9. The children have glasses. Their glasses are empty.10. Tina has a shop. Her shop is full.4. Use the same type of sentences using the following adjectives:

open/ closed; clean/ dirty; old/new; busy/free; angry / calm; happy/sad;clever/stupid;

E.g.: Toms car is dirty. My fathers shop is open.

5. Read the following text:Hello everybody! Let me introduce you to Tim Jones.This is Tim. He is a chief executive officer (CEO) at Phillips. He is 52 years old;he is married and has three children. His wifes name is Annie; she is 50 and she

is a housewife. They have a son and two daughters. Their daughters names areLinda and Laura and they are twins. They are students at a University in Londonand Laura has a part-time job: she is a travel agent. Their sons name is Andy andhe is a marketing assistant at the same company. The company is based in theNetherlands but has offices all over the world; it has almost 100,000 employees.

6. Answer the following questions about the text above:a. Who is Annie? b. How old is she? c. What are her childrens names?d. How old is Tim? e. Who is Linda? f. What does Tim do?g. What does Annie do? h. What does Laura do? i. What does Linda do?j. What does Andy do? k. Is Andy married? l. Where is the company based?m. How many employees does the company have?

Good friends, good books and a sleepy conscience: this is the ideal life. Mark Twain(1835 1910), American writer

Writing Task: Introduce yourself and give as many details as possible. (see exercise 5)

Test 1Choose the right answer:

1. The are happy.a. child b. childrens c. childs d. children

2. The policemen reliable.a. are b. is c. am d. isnt

3. These people the same hobby.a. has b. have c. are d. is

4. is my brother. He is a marketing assistant.a. This b. That c. These d. Those

5. people over there are my neighbours.a. This b. That c. These d. Those


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6. Those are travel agents.a. woman b. womans c. womens d. women

7. What is your name?a. friend b. friends c. friend d. friends

8. My is based in the Netherlands.

a. father company b. fathers company c. fathers company d.fathercompanys9. I have a cat. It is cat.

a. my b. your c. its d. his10.He has some friends. They are friends.

a. my b. your c. its d. his11.These are clever.

a. student b. students c. students d. some students12.The company has almost 10,000 .

a. employees b. chief executive officers c. travel agents d. housewives13.Tony is an .

a. employee b. chief executive officer c. travel agent d. housewife14.Jane has a job.a. sleepy b. angry c. part-time d. annoying

15.My uncle is 52 .a. years b. years old c. years old d. old

Choose the correct verb:16. I am/ have a good job.17. I am/ have 20 years old.18. She is/ has 16 years old.19. My friend is/ has twins.20. These people are/ has reliable.

Test 2

Put the words in the correct order to form sentences:1. is city of full Your people2. thief in flat is The your3. sisters My lovely is photo.4. my Your are friends good brothers5. almost The has company employees 100,0006. world The has all over company the offices.Answer the following questions:

7. Are you married?8. What is your wifes/ husbands name?9. Are you a student?10. Where is your University based?

Test 3Correct the following sentences:

1. I have twenty- one years old.


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2. My sisters name is Linda.3. She not married.4. She has two dog.5. This is the flat of Mary.6. He have two sisters.

7. 9:30 It is thirty to nine a.m.8. 20.45: It is a quarter to eight p.m.9. It is 1th September 2003.10. Have I a cup of coffee?11. Linda has a hat; his hat is red.12. People English are nice.13. Annie and Tim have a house. Theyre house is lovely.

Translate into English:14. Casa surorii mele este frumoas.15. Compania lui are 100 de angajai.16. Apartamentul prietenului ei este curat.

17 Copilul fratelui meu are 5 ani.18. Emisiunea mea preferat este la ora zece i jumtate.19. Ceasul tu este un ceas scump.20. Aceti oameni sunt de ncredere.

Test 4Translate into Romanian (traducei n limba romn):

1.Excuse me, can you tell me what time it is? 2. Can I have a hamburger, please?-Here you are. 3. Thank you. - Youre welcome. 4. How much is a cup of coffee? 5.Her husband is a chief executive officer. 6. Her son is a marketing assistant at thesame company. 7. My neighbour and his children are travel agents. 8. Your TV set isout of order. 9. What time is your favourite programme on? 10. What is your mobilephone number?

Put the words in the correct order to form sentences:1. quarter six past is It2. three half is It past3. know I dont I sorry am4. is city of full Your people5. is sister His annoying6. broken bike is His7. busy executive chief The is officer8. job She part- has a time9. are students Our clever10. has colleague a dirty car old Her.


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Module 3

Objectives: to make students engage in a conversation using the present tense. What you should know at the end of this module: -simple present tense;

- daily routines;- free time activities;- all the vocabulary included.

What skills you will have at the end of this module: to use verbs in the simplepresent tense, to talk about daily routines, to talk about free time activities, todescribe jobs and explain what people do for a living.

Unit 3.1 At Work Objectives: to make students engage in a conversation using the present tense. What you should know at the end of this unit: simple present tense; daily routines;

all the vocabulary included. What skills you will have at the end of this unit: to use verbs in the simple present

tense, to talk about daily routines. Content of the unit: study time- no more than 3 hours:

Present Simple

ThePresent simple has the same form as the infinitive(the verb you can find in thedictionary) if the subject of the sentence isI/ you/ we/ they (see Unit 3.2 for the thirdperson singular - he/ she/ it). Thenegative is formed by addingdont in front of theverb (see the table below). The English sentence doesnt accept more than one

negation: dont (do not) and never cannot be in the same sentence. The specialquestionsare formed by adding do in front of the subject and an interrogative word(when, where, why, what, etc.).

Present Simple- Positive Negative

IYouWeThey

livewake upstudyspeak

in Timisoara.at 7.00.English.Romanian.

IYouWeThey

dont(donot)

livewakeupstudyspeak

inTimisoara.at 7.00.English.Romanian.


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SpecialQuestions Yes/No questions

Short answers: Yes, I do. / No I dont.Yes, we do. / No, we dont.

Yes, they do. / No, they dont.

The Present Simple is used to talk about actions and activities that happen usually, always, never, sometimes,

often, every day/ week/ month/ year:

E.g.: We usually travel abroad. You always arrive early. to talk about routines and habits:

E.g.: I wake up at 7.00, I drink my coffee and I go to work. to express feelings, thoughts, opinions:

E.g.: I love Vienna at Christmas.I think you are right.I dont like eating Chinese food.

to talk about timetables: Unit 3.2 to talk about scientific facts: Unit 3.2

Likes and dislikes:

To express likes and dislikes use the verbs like/ love/prefer/ enjoy and dislike/ hatefollowed by another verb + -ing:I like listening to music.We love swimming.They hate waiting too much.

Adverbs of frequency and time expressions:Words like always, usually, never, sometimes, often, rarely, seldom come before theverb except if it is the verb to be: I always get to work late. BUT: I am always late. I neverarrive in time. BUT: I am neverin time.

Longer time phrases like every day, every week, and every month, etc. come at thebeginning or at the end of the sentence: Every day I wake up at 7.00. = I wake up at 7.00 every day. Every day she is in a hurry. = She is in a hurry every day.

By + Means of TransportUseby to express a form of transport: by car, by tram, by bike, by plane, etc.Exception: on foot. E.g.:How do you go to school? I usually go by bus /on foot.

WhereWhenWhat

Whatlanguage

do

Iyouwe

they

live?wake up?study?

speak?

Doyouwethey

livewakeup

study

inTimisoara?at 7.00?

English?


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Exercises:

1. Make questions for the following sentences and use the interrogative words what,when, where, why, how whenever possible:

E.g.: They love football. What do they love?I play football. What do you do?1. I usually go home at 4.00 p.m.2. I sometimes travel to Great Britain.3. They never advertise on local radios.4. We dont usually use an interpreter.5. We usually have a sales promotion in spring.6. I never smoke in my office.7. They rarely have a holiday abroad.8. Tina and Paul are always interested in new things.9. The executive director and his assistant often conduct interviews.

10. I dont make coffee at work because I dont have time.11. I go to work by tram.

2. Turn the following sentences into negatives:E.g.: I like swimming. - I dont like swimming.I usually go swimming. I never go swimming.1. You usually write all the reports. 2. Our customers call every week. 3. Weprovide good service. 4. We always take part in trade fairs. 5. I like going toexhibitions. 6. I like face-to-face meetings. 7. You hate attending conferences. 8. Ilike speaking English at meetings. 9. They usually show visitors round thefactory. 10. You like meeting new people.

3. Use short answers for the following questions:E.g.: Do you like Chinese food? Yes, I do. / No, I dont.Do your friends like Chinese food? Yes, they do. / No, they dont.1. Do you take part in trade fairs? 2. Do you often travel abroad? 3. Do yourfriends have a car? 4. Do your parents work for the same company? 5. Do youwork in a bank? 6. Do you use a computer? 7. Do your friends speak English? 8.Do you attend conferences? 9. Do you write a lot of reports? 10. Do you speakEnglish?

4. Complete the sentences using the Present Simple forms:E.g.:Do you like (you/ like) football Tom? I love (love) it.1. My name (be) Tim. 2. I. (come) from Great Britain. 3. I (work) for Phillips. 4. I . (be) married and I .. (have) threechildren. 5. My hobbies . (include) reading and watching westerns. 6. Insummer we . (like) going to southern Europe. 7. In winter we .(go) skiing, either in Switzerland, or sometimes in Canada. 8. Who ..(you/work) for? 9. .. (you/ have) a large family? 10. Where (you/like) going?


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5. Read the following texts:

Daily ProgrammeLaura Munroe is twenty years old and she is a travel agent. This is her dailyprogramme:

I work for the Sunshine travel agency. Every weekday I get up at 6.30in the morning because I start work at 8.30 a.m. After I wake up I turn on theradio to listen to the news and, in the meantime, I take a shower, brush my teeth,comb my hair and put on some make up. After I dress up and have my breakfast, Ileave home at 7.45. I usually arrive in time at the office, and I am rarely late,because my boss is a very strict person. I stay at the office until 5.00 pm. and Ihave my lunch break between 12.30 and 1.00 p.m. I love my work because it isexciting and I meet a lot of interesting people. Many of my friends ask what I doevery day. Well, here it is: I usually arrange accommodation at hotels for ourcustomers; I arrange transportation facilities and prepare itineraries for our clients.When I dont book tickets or make reservations, I answer the phone and give

information about destinations around the world. I work a lot with the computerand I like surfing the net.After work, I sometimes go shopping or I meet my friends and we have dinner.When I get home around 9 oclock p.m. I have a bath and I either watch T.V. or Iread a good novel. Later, I go to bed, around 11.00.

Now read about Lauras weekends:

On Fridays I come home from the travel agency at about 6.00 in the evening andI call some friends. On Friday evenings I dont go out because my friends comefor dinner. They bring the wine and I cook. After having dinner we always playbridge, listen to music and chat. We never turn on the T.V.On Saturday mornings I go shopping. Then I cook lunch and just relax. In theevenings, I go clubbing with my friends. I love dancing! I arrive home late atnight and Im usually very tired.On Sunday mornings I stay in bed late and I dont get up until 11.00. Sometimes,in the afternoon, I visit my parents or my brother. Other times, I like going onshort trips on foot or by bike. I really love weekends!

6. Answer the following questions:1. What do you do for a living? 2. What do you do in the mornings? 3. What do

you do in the afternoons? 4. What do you do on Friday evenings? 5. What do you doon weekends? 6. Do you usually wake up early? 7. Do you usually go out in theevenings? 8. Do you usually go on short trips? 9. Do you like dancing? 10. What dayof the week is your favourite day? Why?

7. Match a line in A with a line in B to make a question; then find the appropriateanswer in C:


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Questions AnswersA B CWhat timeWhereWhat

WhenWhoWhyHow

do you go to work?do you wake up?do you do on Mondays?

do you like studyingEnglish?do you go in summer?do you meet your friends?do you visit on Sundays?

My family.At 6.30 a.m.Because its interesting.

By car.In the evenings.To the seaside.I go to work.

Executive ability is deciding quickly and getting somebody else to do the work. JohnG. Pollard (1882 1948) American governor

Writing Task: Write about your daily programme and your weekend activities.

Test 1Choose the right answer:1. Where you live?

a. am b. is c. do d. have2. No, they like going clubbing.

a. not b. no c. arent d. dont3. We like good books.

a. read b. reading c. not read d. no read4. They hate too much.

a. waiting b. wait c. not wait d. no wait5. I never to the seaside.

a. not go b. dont go c. go d. going6. Do they enjoy music?a. listening to b.listening c. listen d.listen to

7. You never late.a. arent b. dont are c. dont be d. are

8. I never in a hurry.a. am not b. dont am c. dont be d. am

9. What for a living?a. do you work b. do you do c. you work d. you do

10. do you like your job? Because its interesting.a. Why b. When c. Where d. How

11.

do you go to work? - By taxi.a. Why b. When c. Where d. How12. do you arrive at the office?

a. who b. where c. what time d. at what time13. do you meet at the office?

a. who b. where c. what time d. at what time14.I sometimes go

a. shop b. to shop c. shopping d. shops


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15.I usually arrange at hotels.a. accommodations b. informations c. accommodation d. information

16.I give about destinations around the world.a. accommodations b. informations c. accommodation d. information

17. We never turn the T.V. in the evening

a. on b. up c. for d. from18.I take a every morning.a. teeth b. hair c. shower d. make up

19.I brush my every morning.a. teeth b. hair c. shower d. make up

20.I get at 6.30 in the morning.a. on b. up c. for d. from

Put the words in the correct order to form sentences:21.ask friends I what day do Many every .22.half in at get past morning We up the six.

23.

phone answer They the.24.do Friday you on do What evenings?25.on you What do weekends do?26.I or reservations book make tickets.27.same the Do your for parents work company?28.to I exhibitions like going.29.have They abroad rarely a holiday.30.you travel often Do abroad?

Test 2

Translate the following sentences into Romanian:1. They never advertise on local radios. 2. They rarely have a holiday abroad. 3.

We usually have a sales promotion in spring. 4. Our customers call every week. 5. I likeface- to- face meetings. 6. The executive director and his assistant often conductinterviews. 7. We provide good service. 8. I like going to exhibitions. 9. After I wake up Iturn on the radio to listen to the news. 10. In the meantime, I take a shower, brush myteeth, comb my hair and put on some make up. 11. I am rarely late, because my boss is avery strict person. 12. I love my work because it is exciting and I meet a lot of interestingpeople. 13. I arrange transportation facilities and prepare itineraries for our clients. 14. Iusually book the tickets for my clients.Answer the following questions:

1. When do you start work?2. How do you go to work?3. What do you do on weekends?4. Who do you like visiting?5. Why do you like our University?6. Where do you usually go on your summer holiday?


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Unit 3.2 Company Presentation Objectives: to make students engage in a conversation using the present tense. What you should know at the end of this unit: simple present tense for the third

person singular; free time activities, company structure; all the vocabularyincluded.

What skills you will have at the end of this unit: to use verbs in the SimplePresent tense, to talk about company structure, to talk about free time activities.

Content of the unit: study time- no more than 3 hours:

Present Simple- the third person singularThePresent simple has the same form as the infinitive(the verb you can find in thedictionary) if the subject of the sentence is I/ you/ we/ they (see Unit 3.1) and theinfinitive + -s/ -es for the third person singular (he/ she/ it). The negative when thesubject is he/ she/ it is formed by adding doesnt in front of the verb (see the tablebelow). Thespecial questionsare formed by addingdoes in front of the subject (seethe tables below) and an interrogative word (when, where, why, etc) in front ofdoes.

Positive: Negative: (no s)

Special Question: (nos) Yes/No questions

Short answers: Yes, he/ she/ it does.No, he/ she/ it doesnt.

es is added in the following situations:a. the verb ends intch, -sh, -x, -ss, -zz, o: He watches T.V. She washes dishes. He fixes his car. She dresses. It buzzes. He goes. It does.

b. the verb ends in consonant + y; the result is i + es: I study. - She studies.

The transformation does not take place if y is preceded by a vowel I stay- He staysThe Present simple is used

to talk about actions and activities that happen usually, always, never, sometimes,often, every day/ week/ month/ year:E.g.: He usually travels abroad. She always arrives early.It always rains in autumn.

HeSheIt

doesnt

(does not)

livewake updrink

in Timisoara.at 7.00.water.

HeSheIt

liveswakes updrinks

in Timisoara.at 7.00.water.

Does

heshe live inTimisoara?it rain

WhereWhenWhat

doeshesheit

live?wake up?drink?


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to talk about routines and habits:E.g.: He wakes up at 7.00, drinks his coffee and goes to work.

to express feelings, thoughts, opinions:E.g.: She loves Vienna at Christmas.He thinks she is right.

She doesnt like eating Chinese food. to talk about timetables:

The plane flies at 10.00. The train leaves at 8.00. to talk about scientific facts:

Sound travels at 600 miles an hour.

The weatherUse sentences beginning with it to talk about the weather:

Itis cold.Itis hot.Itis windy.Itis foggy. Itrains.Itsnows.

Questions:1. When is the Simple Present used (5 situations)?2. What form of the verb do you use for Simple Present for the subjects he/she/ it?3. What is the negation used in front of the verb for the subjects he/she/ it?4. What do you add in front of the subject to form a question for the subjects he/she/

it?

Exercises:1. Make questions for the following sentences and use the interrogative words what,when, where, why, how whenever possible:

E.g.: He loves football. What does he love?He plays football. What does he do?1. He rarely has a holiday abroad.2. Tina is always interested in new things.3. The executive director often conducts interviews.4. He doesnt make coffee at work because he doesnt have time.5. She goes to work by tram.6. It rains a lot in this part of the country.7. He sometimes travels to Great Britain.8. It isnt very cold in here.9. It is a good business.

10. She never smokes in her office.2. Turn the following sentences into negatives:

E.g.: He likes swimming. - He doesnt like swimming.He usually goes swimming. He never goes swimming.

1. He likes going to exhibitions.2. She likes face- to- face meetings.3. Lyn hates attending conferences.


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4. He likes speaking English at meetings.5. John usually shows visitors round the factory.6. It costs too much.7. He knows exactly how much money he has.8. Our company produces electronic components for cars.

9. Our main customer is in the U.S.A.10. Their company employs 600 people.

3. Use short answers for the following questions:E.g.: Does your brother like swimming? Yes, he does. / No, he doesnt.Does it usually rain in this town? Yes, it does. / No, it doesnt.1. Does your boss often travel abroad? 2. Does your friend have a car? 3. Doesyour friend use a computer? 4. Does your boss speak English? 5. Does yourcolleague attend conferences? 6. Does your company employ a lot of people? 7.Does your company do good business? 8. Does your friend have a business? 9.Does your company have a Vice- President? 10. Does your company have many

customers?4. Complete the sentences using the Present Simple forms:

E.g.:Do you like (you/ like) football Tom? No, but my father does (do).1. Our company (produce) electronic components for automobiles.2. We .. (be) based in Singapore and we .. (have)subsidiaries in Korea and Japan. 3. It .. (sell) its products all over theworld but its customers . (be) mainly in Europe. 4. It. (employ) about 600 people. 5. About 40 of these people. (work) in programme development because the company (use) programmes for business applications. 6... (the company/ take part) in trade fairs? 7. Of course it.. (do), it ... (go) to Frankfurt every year. 8. How manypeople (your company/ employ)? 9. . (you/ enjoy) working forthem? 10. Where .. (be) its head office?

5. Timetables:Look at this agenda for a board meeting and complete the memo:

Board meeting Tuesday 21st October9.00 Welcome speech Chairman9.30 - 11.00 Financial Report Financial Director11.00- 11.30 Advertising Campaign Marketing Director11.30- 12.30 E2004 Project Production Manager12.30- 14.00 Lunch14.00- 16.00 Future Plans All16.00- 16.30 Tea16.30- 19.00 Far East Development Project Manager20.00 Dinner


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Memo to: All board membersFrom: MDs secretarySubject: Board meetingDate: Monday, 20th OctoberTuesdays board meeting (start) at... with a speech by

the Chairman. The Financial Director .. (present) his reportat. . Then there . (be) the presentation of the advertisingcampaign and of the E2004 Project from . until Lunch,between .. and , is followed by a presentation of futureplans and the situation in the Far East. Dinner . (start) at .. .

6. Complete the dialogue with the verb in the brackets and the information in the table:London- Athens departure arrivalWednesday 12.10 17.55Thursday 08.15 13.20Athens- London

Sunday 19.00 21.00Monday 06.30 08.30

Laura: Hello. How may I help you?John: Hello. I need some information about the flights to Greece. I need to be there onThursday by 12 oclock.L: Well, let me see. There (be) a flight on Wednesday that (leave) at.. and . (arrive) at 17.55 local time.J: Is there anything on Thursday?L: Yes, there . (be) a flight at 8.15 but it (not arrive) until ,and thats too late.

J: OK, what about the return journey?L: There . (be) a flight on which .. (depart) fromAthens at 19.00. The only problem is that it .. (not get) back until.. , which may be late for you. There . (be) also a flight onMonday at but maybe thats too early.J: I (think) Ill come back on Sunday. I.. (not mind) getting back late.Thank you very much.L: Youre welcome.(Adapted from Quick Work)

7. Complete the following sentences with the appropriate word in order to find the names

of the departments in a company: Personnel, Maintenance, Sales, Market, Public,Advertising, Quality, Logistics, Development, Security, Training, Finance, HumanResources:

1. The .. Relations Department deals with the press. 2. The .Research Department finds out what customers want. 3. The Research and Department improves products and invents new ones. 4. The . Departmentkeeps accounts and manages investments. 5. The.. Department services


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equipment. 6. The.. Department organizes courses for the employees. 7.The . Department organizes the transportation and distribution of products. 8.The Department protects the company from loss and theft. 9. The Control Department makes sure the products meet specification. 10. The.. Department looks after the employees and deals with their problems. 11.

The Department sells the products. 12. The .. Department writesadvertisements for products and places them in magazines, newspapers, etc. 13. The. department recruits new employees.(Adapted from Quick Work)

8. Read the following text:Company Presentation:

Our head office is in St. Paul, Minnesota, and we provide domestic and satelliteservices. We offer voice, fax, and data transmission and we also provide system design,installation and technical support services.Were based in Budapest and we have a lot of experience in Eastern Europe. We helpcompanies introduce change, and deal with problems in the new business climate of thisregion. Our main strength is our local knowledge and we have many contacts withgovernment agencies.I work for BP Amoco which has subsidiaries all over the world. It deals mainly in oiland gas production, but it also has a number of divisions that play an important part in thecompany. I am in the Solar Energy Division, which manufactures and sells solar panelsthat produce electricity.TheBody Shop is a retailer that sells skin and hair care products. It has outlets in themain cities from 47 countries and it has over 86 million customers. It offers over 400products and all the products are ecological. It is against testing its products on animalsand perhaps thats why they sell a product every 0.4 seconds.Volkswagen AG is a car manufacturer which employs almost 300,000 people throughoutthe world. It manufactures about 4.3 million cars a year at plants in Europe, Africa andAsia. One of its products is named after an insect: Volkswagen Beetle. It has four basicprinciples: safety, high quality, driving pleasure and environmental protection.

9. Answer the following questions:1. What does the company in Minnesota do?2. What does it offer?3. What does the company in Budapest do?4. Who do they work with?5. What does BP Amoco do?

6. What does The Body Shop sell?7. How many customers do they have?8. Where do they have outlets?9. What does Volkswagen AG manufacture?10. How many people do they employ?11. What are their basic principles?


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10. Make sentences from the following notes using the examples in Exercise 8:Name of company Business Head office Main clients It operatesEastman Kodak photographic

equipment;manufactures and

sells film/ digitalimaging equipment

Rochester,USA

BusinessesThe generalpublic

in more than150 countries

The BBC Public servicebroadcasting

London,England

around theworld

The Coca-Colacompany

Soft drinks industry;manufactures andsells over 160 softdrinks

Atlanta,Georgia

The generalpublic

around theworld

The biggest mistake that you can make is to believe that you are working for somebodyelse. Job security is gone. The driving force of a career must come from the individual.

Remember: Jobs are owned by the company, you own your career! Earl Nightingale(1921-1989) American Radio Announcer, Author

Writing task: Write about the company and the department you work for (or you wouldlike to work for).

Test 1

Choose the right answer:1. The executive director often interviews.a. conduct b. make c. conducts d. makes2. She to work by tram.

a. go b. goes c. arrive d. arrives3. Lyn hates conferences.a. attending b. attend c. going d. go4. likes speaking English at meetings.a. I b. you c. she d. they5. Does your company a lot of people?a. manufacture b. develop c. produce d. employ6. your company many customers?a. does/ has b. does/ have c. do/ has d. do/ have7. The Department deals with the press.a. Training b. Finance c. Logistics d. Public Relations

8.

The Department organizes courses for the employees.a. Training b. Finance c. Logistics d. Public Relations9. Our is in Budapest but we have subsidiaries in 10 countries.a. shops b. head office c. outlets d. organization10.TheBody Shop is a retailer that has in all the main cities.a. shop b. head office c. outlets d. organization

Put the words in the correct order to form sentences:11.some I information about need the Greece flights to.


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12.dont I getting mind back late.13.on There a is flight Monday.14.departs It from seven Athens at oclock.15.Department services Maintenance The equipment.16.Department deals Personnel The with the problems employees.

17.

Control the Department makes The sure products Quality meet specification.18.lot of We experience in have Eastern a Europe.19.It cars manufactures million about every 4.3 year.20.customers How do they many have?21.does What the sell company?22.over world It the operates all.23.equipment sells It photographic.

Answer the following questions:24. What department organises courses for the employees?25. What department improves products?

26. What department keeps accounts?27. What department organises transportation?28. What department looks after the employees?29. What department finds out what customers want?30. What department protects the company from loss and theft?

Test 2

Translate the following sentences into Romanian:1. TheBody Shop is a retailer that sells skin and hair care products. 2. It has

outlets in all the main cities. 3. The Personnel Department looks after the employees anddeals with their problems. 4. The Sales Department sells the products. 5. The AdvertisingDepartment writes advertisements for products and places them in magazines,newspapers, etc. 6. The Human Resources Department recruits new employees. 7. TheResearch and Development (R&D) Department improves products and invents new ones.8. How may I help you? 9. I need to be in Greece on Thursday by 12.00. 10. Thecompany also has a number of divisions that play an important part. 11. This company isagainst testing its products on animals and perhaps thats why it sells a product every 0.4seconds. 12. This company has four basic principles: safety, high quality, drivingpleasure and environmental protection. 13. Tuesdays board meeting starts at 9.00 with aspeech by the Chairman.Correct the following sentences:

1. Does he is your brother?2. Do she like her job?3. They produces electrical equipment.4. The R&D department keeps accounts.5. He dont work for Volkswagen.6. You doesnt come from Hungary.7. The Personnel Department look afters the employees.


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Unit 3.3 Describing Hotels Objectives: to make students speak about hotels and hotel facilities What you should know at the end of this unit: The forms there is/ there are, the

uses ofsome/ any and their compounds, the modal verb can, all the vocabularyincluded.

What skills you will have at the end of this unit: to describe places. Content of the unit: study time- no more than 3 hours:

There is/ there areThe two forms are used to enumerate persons or things present in a certain place. There is a bank on this street. (+ Singular) There are two coffee-shops, a bookshop and a bank on that street. (+ Plural)

The negation is the same as the negation of the verb to be: there isnt/ there arent.The question is formed by the inversion between there and the verb to be:Is there?/ Arethere?

There is can be used with the indefinite pronouns: something/ somebody in positive sentences:

There is somebody at the door. There is something in that room. Nothing/ nobody in negative sentences:

There is nobody at the door. There is nothing in that room. Anything/ anybody in questions or negative sentences (to avoid the double

negation):Is there anybody at the door? Is there anything in that room?There isnt anybody at the door. There isnt anything in that room.

There are can be used with the indefinite adjectives some in positive sentences:

There are some people in the street. There are some books on the table. no in negative sentences:

There are no people in the street. There are no books on the table. any in questions or negative sentences (to avoid the double negation):

Are there any people in the street? Are there any books on the table?There arent any people in the street. There arent any books on the table.

Yes/No questions: Short answers:Is there a problem? Yes, there is. / No, there isnt.Are there any problems? Yes, there are. / No, there arent.

Can/CantThe modal verb can is used to express the ability (or inability) of doing something, or thepossibility. It is always followed by an infinitive (without to) and it has the same form inall persons. There is NO do or does: I can ski. You can speak English. He cannot (cant) be at home. The hotel can

provide any facility. We can come. They cannot leave.


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(More on modal verbs in Unit 4.3)

Questions:1. When are there is/ there are used?2. What are the indefinite pronouns used with there is?

Exercises:

1. Tim is a CEO and he travels a lot. Read his description of a hotel room and fill inthe gaps with there is/there isntor there are/there arent:

First of all, large windows, which I like because the rooms are bright. Then.. a beautiful view of the sea. On the left, as you enter the room. a king size bed, and next to it .. a night table,and .. a lamp on it. .. any paintings on the walls,but unfortunately, some awful photographs. .some chairs, some pillows, but .any bedcovers! nothing on the balcony, it is empty.

2. Describe your own room or a hotel room that you can remember.

3. Fill in the gaps with some or any:1. In that hotel there are .. expensive deluxe suites. 2. There arent flowers in this room. 3. Are there German guests at Waldorfat present? 4. There are . German students at this bed and breakfast, butthere arent .. Chinese students. 5. We have . discounts forour regular customers. 6. There are guests in the lounge. 7. Are there . doublerooms at this inn? 8. There arent king size beds in this bed and breakfast.

4. Fill in the gaps with some, any, a, an:1. Heathrow is . international airport. 2. Do you have .. free rooms?3. I want newspapers and magazine. 4. Linda lives in .. oldhouse in London. 5. There are trees in my garden, but there arent.. flowers. 6. Do you have .. laundry service? 7. There are.. letters for you at the front desk. 8. There is . problem withyour credit card.

5. Read the following texts:

Describing hotels

Le Meridien Waldorf is a classical five star hotel in one of London's primelocations. In London's Aldwych district, the hotel joins the City with the West End.Recently restored to its original Edwardian splendour, this elegant hotel stands on thefringe of the Covent Garden.

There are 292 air-conditioned bedrooms and suites which are beautifullyfurnished in their own distinctive Edwardian style. All rooms are spacious and well-equipped and guests can choose from a selection of standard, deluxe, mini- and one-bedroom suites. Room facilities include ample wardrobe space, bathrobe, slippers, choice


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of pay movies, hair dryer, mini bar, Sony Playstation, radio, trouser press, internationaldirect dial telephones with voice mail. There is also a 24-hour room service. Guests at LeMeridien Waldorf have complimentary access to the hotel's Fitness Club offering acomplete range of exercise classes, jacuzzi, sauna, steam room, fully equippedgymnasium and luxurious 13.6 metre swimming pool. An extensive range of treatments

and therapies is also available. The hotel's Palm Court is famous for hosting prestigiouscelebrity events. The venue is available for private parties, banquets and corporatefunctions and can cater for up to 450 guests at one time.

Le Meridien Waldorf is perfectly situated in Aldwych. It provides easy access tomany of London's tourist attractions. Covent Garden with the world-famous Opera Houseand lively, colourful shopping area is nearby. There are many shops, theatres, restaurantsand facilities all within walking distance.

Guests at Le Meridien Waldorf can enjoy fine dining in the Aldwych Brasserie.The hotel is also home to the Club Bar. There are many restaurants, cafs and bars witheasy access to the hotel.

Le Meridien Waldorf is located in the centre of London, England. It is within 30

km of Heathrow Airport and 50 km of Gatwick Airport, both of which are easily reachedby high speed train or undergound in about an hour. There are bus, tube and train stationswithin a short walk of the hotel..

The New York Marriott East Side is a superior, first-class hotel, located at 49thStreet and Lexington Avenue just one block off Park Avenue on midtown Manhattan'sprestigious east side. Fifth Avenue shopping is three blocks away and the city's bestmuseums and restaurants and its finest nightlife are within minutes of the hotel. This full-service hotel offers deluxe accommodation including bar and restaurant, exercise roomand 21.000 square feet of meeting space on four floors with an outside terrace on the 16 thfloor. Most of the 19 meeting rooms have 12 foot ceilings and windows. There are 664rooms on the 35 floors. Audio-visual equipment rental and ISDN lines are available. Thehotel staff is friendly and professional.

The hotel offers, for the dining pleasure of the guests, an on-site restaurant, with avariety of choices on the menu. Attractive guest rooms are clean and comfortable.Facilities include a gift shop, a hair dryer in every room, a refrigerator in all rooms, anexercise room, a business center, express check-out, a safe-deposit box, cable T.V.,laundry service and a VIP floor. There are also handicap facilities. Non-smoking roomsare available on request. There is a pool inside the hotel but there is no life guard on duty.There is in-room coffee/tea service and in-room movies are available at a charge. Attractions include Carnegie Hall - 1.5 miles, Central Park - 14 blocks, Empire StateBuilding - 15 blocks, Fifth Avenue Shopping - 3 blocks, Lincoln Center - 2.5 miles,Madison Square Garden - 2 miles, Metropolitan Museum of Art - 2 miles, Museum ofModern Art - 1.5 miles, New York Coliseum - 2 miles.

The La Quinta Inn is a first class hotel located 5 miles from Santa Fe RegionalAirport and 60 miles from Albuquerque International. The hotel is ideally located fivemiles from downtown Santa Fe and all its attractions. The hotel offers guests a clean,comfortable room at a price that will allow you to enjoy the rest of your trip. There are


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contemporary and comfortable standard and king rooms. The rooms are well- suited tothe needs of both the business traveler and the leisure guest. There are spacious, brightbathrooms. To start your day off right, La Quinta provides a daily complimentarybreakfast. The La Quinta Inn is very close to dining, shopping and entertainment venues.Facilities include air conditioning, non -smoking rooms, outdoor pool, credit card access,

local calls, and wake-up calls.Rates can change without notice and are based on the season, location, room type,number of adults per room and special discount. The national average for the La Quintachain is about $65.

The Bell and the Dragon- bed and breakfast

The Bell and the Dragon is a lively pub, conveniently situated just ten minuteswalk from the city center. It has 8 guest rooms and a large car park. Breakfast andevening meals are served in the dining room; or guests can enjoy a drink and a snack inthe main bar, which has a selection of fine beer, and a dartboard. There are reasonableprices, starting from 12, depending on the number of adults per room.

1 mile = 1.61 km6. Answer the following questions on the texts above:

1. Where is Le Meridien Waldorf situated?2. How many rooms does it have?3. What facilities does it provide?4. Is it available for parties?5. What are Londons tourist attractions?6. Is it within easy reach from the airports?7. How can you travel from the airports to the Waldorf hotel?8. Where is New York Marriott situated?9. How many floors does it have?10. What facilities does it provide?11. Is it available for parties?12. What are New Yorks tourist attractions?13. Where is La Quinta Inn situated?14. How much does a room cost?15. What facilities does it provide?16. What kind of rooms does it offer?17. What is the difference between an inn and a bed and breakfast?

Of course great hotels have always been social ideas, flawless mirrors to the particularsocieties they service.Joan Didion (1934 - ), American Essayist

Writing Task: Describe a hotel that you know.

Test 1

Choose the right answer:1. There is on the balcony. I think it is John.a. something b. someone c. anything d. anyone


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2. There is on the balcony. I think it is a chair.a. something b. someone c. anything d. anyone3. There is on the balcony. It is empty.a. no b. nothing c. anything d. anyone4. There arent curtains at the windows.

a. no b. some c. nothing d. any5. There are lovely flowers in the garden.a. no b. some c. something d. any6. There any Japanese tourists in our city.a. isnt b. arent c. is d. are7. there anything in the room?a. Does b. Arent c. Is d. Are8. I speak English.a. cant b. dont can c. doesnt can d. do can9. Heathrow is international airport.a. some b. any c. a d.an

10.

I want newspaper.a. some b. any c. a d.anPut the words in the correct order to form sentences:

11.classical Waldorf a is five hotel star.12.bedrooms are There 292 and air-conditioned suites.13.parties The for venue is private available for.14.easy There access is to attractions London's tourist.15.shops, theatres, restaurants, distance walking within are There.16.is full-service This hotel.17.clean and The comfortable are rooms.18.bright There spacious are bathrooms.19.prices are There reasonable.20.facilities there any Are special?

Test 2

Translate the following sentences into Romanian:1. There are 292 air-conditioned bedrooms and suites which are beautifully

furnished in their own distinctive Edwardian style. 2. Guests can choose from a selectionof standard, deluxe, mini- and one-bedroom suites. 3. Room facilities include amplewardrobe space, bathrobe, and slippers. 4. An extensive range of treatments and therapiesis also available. 5. The venue is available for private parties. 6. The hotel can cater for450 guests at one time. 7. There are bus, tube and train stations within a short walk of thehotel. 8. Fifth Avenue shopping is three blocks away and the city's best museums andrestaurants and its finest nightlife are within minutes of the hotel. 9. The hotel staff isfriendly and professional. 10. Facilities include a gift shop, a hair drier in every room, arefrigerator in all rooms, an exercise room, a business center, express check-out, safe-deposit box, cable T.V., laundry service. 11. There is in-room coffee/tea service and in-room movies are available at a charge. 12. The rooms are well- suited to the needs ofboth the business traveler and the leisure guest. 13. To start your day off right, the hotelprovides a daily complimentary breakfast. 14. Rates can change without notice and are


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based on the season, location, and the room type. 15. Are there any double rooms at thisinn? 16. There are some letters for you at the front desk. 17. There is a beautiful view ofthe sea. 18. We have some discounts for our regular customers. 19. There are some guestsin the lounge. 20. In that hotel there are some expensive deluxe suites.

Unit 3.4 Checking In and Checking Out Objectives: to make students manage at a hotel front desk. What you should know at the end of this unit: prepositions of place, the

imperative, polite requests, and all the vocabulary included. What skills you will have at the end of this unit: to give and ask for directions, to

check in/ out at a hotel, to ask for different services politely. Content of the unit: study time- no more than 3 hours:

Prepositions of placeThere is a photo on the table.

There are people in the street.The bank is next to the supermarket.The tram stop is near the park.There is a chemists in front ofthe hotel.The restaurant is on the left, opposite the bookshop.The travel agents is on the right,between the newsagents and the library.There is a small building behind the cinema.

The imperativeThe imperative is used to give instructions. The positive imperative has the form of theinfinitive (the verb form from the dictionary): Go there! Come here! Turn left!

The negative imperative uses the negation dont: Dontcome here!Dontgo there!Dontturn left!

Asking for and giving directionsUse the questions How can I get to the +destination?

Where is the ?Can you tell me how to get to the ?Where can I find the ? usually accompanied by Excuse me and please.

The answer is usually an imperative: Go straight ahead. Turn right/ left. Go right/ left. Goup/ down/ across/ along. You can also use only the prepositions. (see the conversations inexercises).

Polite questions and answersTo ask a question politely use questions beginning with Can /could/May ?, alwaysfollowed by a verb in the infinitive.


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You want to do something Positive answer Negative answer

Can I ?Could I ?May I ?

Certainly.Yes, of course.Yes, go ahead.

Im sorry, (I dont know).Im afraid not.etc

You want someone to do

something for you

Positive answer Negative answer

Can you?Could you?

Certainly.Of course.

Im afraid I cant.Im afraid its impossible.etc

Can I help you? Can you tell me where the park is? Could I help you? Could you tell me where the park is? May I help you?Direct expressions like:I dont/ I cantare very impolite.

Polite preferences

UseId like andId preferinstead ofI want:Id like a twin bedroom on the ground floor.Id prefera non-smoking room.

Questions:1. How do you form the positive imperative?2. How do you form the negative imperative?

Exercises:

1. Read the following conversations:Excuse me, can you tell me how to get to a bookshop?

Go along this street, then take the first street left, then go straight ahead on thatstreet. It is next to a chemists.Thank you.

Excuse me, where can I find a bank? I need to change some money.Its down this street, on the corner, but Im afraid it doesnt open until 9.30.Oh, well, what about a coffee shop?Opposite the bank and next to the Italian restaurant.I hope it is open. Thank you.Thats OK.2. Practise the dialogues using the following information:

A supermarket/ a hotel/ a newsagents + a libraryTo the right / across the street/ next to the library- not open until 9.00- along thisstreet

3. Read the following conversations:

Checking in (at the front desk)Receptionist: Good evening, madam. May I help you?


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Guest: Yes, my name is Jane Smith and I have a reservation.Receptionist: Let me check on our computer. Yes, Ms. Smith, there is a reservationfor a double room for two nights. Am I right?Guest: Yes, thats right. Oh, by the way, Id prefer a non-smoking room.Receptionist: Room 306, then. Could I ask you to fill in this card and sign here?

Guest: Of course. Is the room available right now?Receptionist: Yes, of course it is. Here is your key card.Guest: Thank you very much. Oh, Id also like a wake- up call in the morning, at sixoclock.Receptionist: No problem. Thank you, Ms. Smith.

Receptionist: Good afternoon. Can I help you?Guest: Yes, please. Could I have a room for the night?Receptionist: Certainly. A single or a double room?Guest: A single room.Receptionist: Would you like a room with a shower or a bath?

Guest: A shower. How much is the room?Receptionist: $50 for the room and breakfast. Would you like dinner, too?Guest: No, thank you.Receptionist: Here is your key, then. I hope you enjoy your stay.Guest: Thanks.

Checking out

Receptionist: Good morning, Mr. Jones. May I help you?Guest: Id like to check out. I need to catch the 11 oclock plane to London. There is aproblem at my company.Receptionist: No problem, sir. Would you like us to send you the bill or would youprefer to pay now?Guest: Can you send the bill to my office? Here is the fax number.Receptionist: Of course, sir. Can you sign here please? Thats all. Have a good flight.Guest: Thank you. Good-bye!4. Practise the two conversations.5. Match the following questions with the appropriate answers:1. Could I have your name, please? a. D-U-S-S-A-R-T2. Can you spell your name? b. Of course. Renee Dussart.3. May I help you? c. Certainly. Can you tell me your

name?4. Could you tell me your room number? d. Yes, please. I need a room for the

night.5. Could you check my reservation? e. Of course. Its 583.

Doorman -- a genius who can open the door of your car with one hand, help you in withthe other, and still have one left for the tip. Dorothy Kilgallen (1913 1965),Newspaper columnist, Actress


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Writing Task: Give directions to someone

limba engleza business

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