Alin Crisbasanu CURRICULUM VITAE

For me work is all about teamwork,selling ideas, innovation and continuous improvement.

Personal Information: Mobile: 0744924173

E-mail : romania_alin@yahoo.com

Home Address: Brasov, Pacii street, no. 2, unit F, ap. 5

Nationality: Romanian

Birth date: 11.05.1980

Work experience Relationship Manager – Premium Clients – Raiffeisen BankStarting January 2016

Branch Manager – Raiffeisen Bank September 2014 – December 2015

Main achievements:

-25% growth of Gross Income (Jan-Sept 2014 vs Jan-Sept 2015), mainly by improving customer service quality

-team consolidation

-60% growth of the IMM portfolio

-20% growth in gross income/premium client

Responsabilities:

-development of Premium, IMM and PI Mass client portfolio

-constant development of the team, in order to enhance the performance in areas of efficiency, productivity, target achievement, customer satisfaction

-transfer of quantity and quality KPI into personal targets/team targets

-design action plans together with the team, monitor performance, and use feed-back/coaching as the tools for developing the individual team members and the team

-provide support to the team by using Sales Management&Coaching and Lean Six Sigma instruments – daily and weekly team meetings, monitoring, feed-back, coaching,

-maintain a close communication with the clients

-ensure that all operational and sales activities are provided at the highest standard and in full compliance with the bank’s regulations

-Sales Force Excellence Team Coordinator -Transilvania Region – Raiffeisen Bank, Sales and Services Quality Department December 2007 – September 2014

Main achievements:

-In 2008, I was the one to introduce professional phone calling techniques in Transilvania region

-Customer relationship management projects, such as the following:

1. 2010 – “The combination depends on you”

Result: 18% growth in the number of clients with a strong relation with the bank

2. 2010 – “Quality means Business”

Result: Me and my team succeded to take 2 of our retail groups in the region from the last

2 places in the country, up to the first half, regarding the quality of service

3. 2011 – “ X-sell – IMM”

Result: Transilvania region ended the year with the best result in IMM X-sell. It was the

first regional project of this kind, with great visibility and support from the vice-president

of the bank

4. 2012 – “Manager 360”

Result: Transilvania region – first place in the country both for the best x-sell growth mass

clients and for the best x-sell rate

It was the first project to recognize and encourage the sellers as effective relationship

managers.

5. 2013 – Lean in Branches

Result: -2 nd place in the country for sustainability – one year after the project implementation

6. 2014 – „Happy to help you” – Customer Experience Project

Result: First place on Transilvania region

Responsibilities:

-develops local or regional sales and quality projects, together with the regional SFE team and internal clients

-ensure readiness, execute the projects – DMAIC, monitor change, develop new ideas in order to support sustainability

-transfer performance related indicators into action plans

-act as an entrepreneur in order to find improvement opportunities, drive results in sales and operational activities

-identifies performance gaps and their real causes, conduct improvement meetings with the group and regional managers

-train the regional managerial team- sales skills, sales management&coaching methodology and instruments, sales force effectiveness, lean, leadership

-work cross functionally in order to find alternative perspectives, increase the level of creativity and out of the box thinking

-train the sellers/tellers/relationship managers in sales techniques and in using the operational instruments

-develop sales projects, techniques and instruments

-act as coach for the network managers – branch, retail group and regional managers

-design change activities and projects in order to improve the quantitative and qualitative results

-work with stakeholders to understand their needs, assess readiness to change, structure the change project and execute the project into implementation

-design and deliver the communication strategy, both with the regional internal clients and the stakeholders in the HQ-coordinate work with other project owners and specialists

-evaluates from time to time the evolution of the sales programs in the unities where the

programs have been implemented

-supports the Sales and Services Quality Program Officers for working together with the local

management (Branch Manager, Retail Group Manager, Area Manager)

-act as coach for the network managers – branch, retail group and regional managers

-perform analisys of the quality and quantity indicators

-act as the most innovative team member, a real consultant/coach

Lean Network Manager – Raiffeisen Bank August 2012 – August 2013

Main achievements:

-78% decrease in the rate of operational rework – Transilvania region

-great accuracy in the implementation of Lean management instruments

-2 nd place in the country for sustainability – one year after the project implementation

Main activities and responsibilities:

-Trains the local teams in using the Lean instruments: Check-in, SOP, Coaching, Weekly meetings, Multiskiling, Choreography, Kanban, White Board, Feed-back, Value Stream Maping, SIPOC, 5S, Project Charter, Fishbone Diagram

-Provides constant feed-back to the regional management and to those responsabile in HQ

-Suggests means of developing the processes and the products/services provided by the bank

-Apply DMAIC for the processes to be improved

-Train and coach the manegement team into using the instruments specific to lean methodology

-Integrate risk mitigation activities, resistance management tactics, communication with stakeholders at all times, into the implementation strategy

-Define the right KPI in order to drive change

-Monitor change and find solutions for sustainability of the projects

Sales and Quality Programme Officer - SFE, Raiffeisen Bank, Sales Projects DepartmentJune 2006-November 2007

Main achievements:

-I was the one to train 70% of all the branch managers in the country before the implementation of the SFE project in branch

Main activities and responsibilities:

-promotes the improvement of the sales programmes together with the local managers (Area

Manager, Group Manager, Unit Manager)

-organizes/supports the learning sessions according to the sales program established by

the Sales Projects Department

-evaluates from time to time the evolution of the sales programs

-manages the evaluation of the service quality standards process

-suggests means of developing and improving the sales program

-analyses the unsustainability risk of the sales programs and notifys the conclusions

Client Service Department Manager, Raiffeisen Bank, Brasov Branch October 2005-May 2006

Main activities and responsibilities:

-coordinates the Front Office team

-provides the working conditions of the department

-sales management

Client Adviser, Raiffeisen Bank, Brasov Branch November 2004 – September 2005

Main activities and responsibilities:

-maintains and develops the clients database

-recommends the products RB to the clients/prospective clients

-manages the clients database

Bank Account Officer, Raiffeisen Bank, Braila Branch April 2004 – October 2004

Bank Account Officer, Banc Post, Braila Branch Ianuarie 2004 – Martie 2004

Courses & certificates

LEAN SIX SIGMA – Green Belt Certified by Lean Six Sigma International Association of Professionals

June 2014

Train the trainer Certificate Certificated by the Romanian Labour Ministery and the Romanian Education Ministery

Provider: MMM Consulting

June 2008

First Time Manager Provider:Ascendis

July 2007

Sales Management & Coaching Provider:Raiffeisen International

May 2007

General train the trainer Provider:Raiffeisen International

June 2006

Sales Skills Provider:Raiffeisen Bank Romania

April 2004

Education

The Open University, London, CODECS

Professional Management Certificate

Managing

Managing People

Provider: CODECS , The Open University, London

April 2005 – August 2007

Transilvania University, Brasov Bachelor’s Degree - International Business Affairs

October1999 – June 2003

“Gh. M. Murgoci” Theoretical High School , Braila

Main: Mathematics-Physics

1995-1999

Foreign languages

Language / Writing / Speaking / Reading

English/ Fluent/ Fluent/ Fluent

Social Abilities:

-adaptability to the specific characteristics/personality of every team/individual

-continuous will to help others achieve thei ambitions - in the right way

-team development

Other skills, experiences or observations

-good knowledge of MS Office

-intense usage of Internet

Hobbies: tennis, cycling, basketball, mountain hiking

Driving license: B category