curs 1 - notiuni introductive : calitatea

7/29/2019 Curs 1 - Notiuni introductive : CALITATEA

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1

Nursuf 1

Lhtjulj jltrhmuntjvo


2/40

0

Asponto prjvjlm nafjtatoa ' Karvjl 1:2;

_l prhmus mo nafjtato9

nhrospulmo norjltofhrstalmarmofhr&

osto mura`jf& cja`jf& osto ushr mo jltrotjlut&

aro aspont pfanut&

aro ul `ul rolugo& roputatjo&

osto orkhlhgjn& osto sjkurjl culntjhlaro&

aro ul sorvjno annosj`jfsjprhgpt,


3/40

Nafjtatoa sorvjno

_l sorvjno mo nafjtato so narantorjzoaza prjl9

Mhtaro&

Urhgptjtumjlo& Nhgpotolta&

Annosj`jfjtato&

Aga`jfjtato ogpatjo&

Nhguljnaro&

Nromj`jfjtato&

^jkuralta&

Ochrtuf mopus,


4/40

=

Mocjljtja nafjtatjj

Ubjfjp Nrhs`y jl Quafjty js Croo9

prhmus naro nhrospulmo norjltofhr nfjoltufuj

Jl nartjfo mo rocorjlta9

Omwarms Mogjlk jl Hut hc tbo Nrjsjs9

prhmus cara moconto

Ihsopb Iural jl Quafjty Nhltrhf Balm`hhd9

napanjtatoa uluj prhmus mo a jlmopfjlj h culntjo utjfa


5/40

?

Mocjljroa nafjtatjj

Jl mhgoljuf tobljn nafjtatoa roprozjlta9

thtafjtatoa lsujrjfhrj faturjfhr osoljafo prjl naro ulprhmus so ovjmoltjaza&

jlsujro nu narantorjstjn phzjtjv&

ul prhmus sau ul sorvjnju cara moconto sau mocjnjolto,

Nafjtatoa uluj prhmus osto mata mo9

nafjtatoa prhjontarjj prhnosufuj&

napa`jfjtatoaprhnosufuj mo a ma prhmuso naro

nhrospulm norjltofhr&ljvofuf omunatjoj onbjpoj mo funru,


6/40

3

Mocjljtja nafjtatjj pulnto mo vomoro

Kuvorl9jlsusjro9

nhrospulzatharo stalmarmufuj mo vjata af phpufatjoj,

prjotolhasa gomjufuj sau salatatjj,

Nfjolt9jlsusjro naro nhrospulmo astoptarjfhr,

Urhmunathr9jlsusjro naro9

nhrospulmo norjltofhrnfjoltufuj,romuno nhsturjfo mo provoljro a ro`uturjfhr&

romuno protoltjjfo mo karaltjj,

garostoprhcjturjfo&

motorgjla supravjotujroa po pjata,


7/40;

Nafjtato 7Uorchrgalta

Astoptaro

Nafjtatoa osto h lhtjulo su`jontjva


8/402

Ovhfutja nafjtatjj

6 1:=? 1:=? ' 1::5 < 1::5

Onhlhgjo

chnusata

po naltjtato

Uorjhma mo

tronoro mo fa

naltjtato

fa nafjtato

Onhlhljo

kfh`afjzata

chnusata po

nafjtato


9/40:

Jgùlatatjroa nhltjlua a nafjtatjj

Nhrospulmo norjltofhr nhlsugathrjfhr naro9 au movoljt gaj sofontjvj&

shfjnjta prhmuso gaj ùlo sj gaj mjvorsjcjnato,

Osto stjgufata mo nhgpotjtja kfhàfakraljtofo onhlhgjno au mjsparut,

nhrphratjjfo nu prhmuso mo nafjtato so goltjl po pjata,

nrosto vafharoa prhmusufuj& nrosn voljturjfo,

statofo apara stalmarmuf mo vjata af phpufatjoj,

Pomuno nhsturjfo mo9sorvjno&

ronhlmjtjhlaro&

mophzjtaroa prhmusofhr lonhrospulzatharo,


10/4015

Jgùlatatjroa nafjtatjj roprozjlta h ghmafjtato

a hrkaljzatjjfhr prhmuntjvo sau nhgornjafo 9

mo nrostoro a prhcjturjfhr&

mo supravjotujro po h pjata jl nhltjlua

snbjgàro,

Jgùlatatjroa nhltjlua a nafjtatjj

Nhlnfuzjo9


11/40

Nhltrhfuf nafjtatjj

]ramjtjhlaf

Nhltrhfuf nafjtatjjurgarosto alufaroa nauzofhr naro

motorgjla varja`jfjtatoa culntjhlarjj prhnosufuj sj na

urgaro a nafjtatjj prhmusufuj,

Nhltrhfuf nafjtatjjroprozjlta oxornjtaroa monhlstralkorj poltru na prhmusuf sa nhrospulma norjltofhr,

Ghmorl


12/4010

A`hrmarj afo nafjtatjj

Uasjvo ( Poantjvo

Afokoroa ljvofufuj

annopta`jf mo nafjtato

Nhltrhf poltru

rospontaroa nafjtatjj

Urhantjvo ( Urovoltjvo

Urhjontaroa nafjtatjj

prhmusofhr sj sorvjnjfhr,

Ghljthrjzaroa prhnosufuj&

sorvjnjufuj poltru

jmoltjcjnaroa nauzofhr

varjatjjfhr nafjtatjj,

Urhpulorj mo jg`ulatatjro


13/40

1>

Jlspontjo

Nhltrhfuf nafjtatjj

Asjkuraroa nafjtatjj

Galakogoltuf

nafjtjjJlnfumo antjvjtatj moasjkuraro sj mo nhltrhf afo

nafjtatjj poltru a satjscano

norjltofo nhlsugathrjfhr,

Antjulj naro motorgjla

h`tjloroa mo prhmuso nhlchrgnorjltofhr nhgpaljoj

]obljnj sj prhnomurj naro

garosn ocjnjolta

jlspontjoj sj romun nhsturjfo

vorjcjnarjj nafjtatjj,

Jlspontaroa prhmusofhr,

Urovoljro

Motontaro

Jorarbjzaroa a`hrmarjfhr nafjtatjj


14/40

Nrosnvoljturjfo

Nrosto

nhgpo'

tjtjvjtatoa Nrostonhta

mo pjata

Uroturjgaj garj

^namnhsturjfomo hporaro

ô romun

roùturjfo

Nrosn

prhcjturjfo

Nhltjlua

jgùlatatjroanafjtatjj

@olocjnjj mo

nhst

@olocjnjj mo

pjata

>';

Avaltaio galakogoltufuj nafjtatjj


15/40


16/40

Pofatja jltro9

galakogolt Nhltrhfuf ^tatjstjn af Nafjtatjj ' onbjpa


17/40

^nboga fhkjna a

galakogoltufuj nafjtatjj

Fa cazofo 0 11 partjnjpa

sponjafjstjj jl N^N


18/40

Uoltru jgùlatatjroa nafjtatjj sult lonosaro9

_l galakogolt ùl9

rosponta phfjtjna mo nafjtato a nhgpaljoj&

asjkura culntjhlaroa nhronta a onbjpoj sj a jlstrugoltofhr&

jgùlatatosto nhguljnaroa sj snbjgàroa nutugofhrnufturafoafo nhgpaljoj,

H onbjpa mo N^N naro9 tralsgjto galakorufuj jlchrgatjj varja`jfjtatoa prhnosufuj& prhpulo gasurj poltru jgùlatatjroa nafjtatjj prhmusofhr,


19/40

Pofatja N^N ( galakogoltuf nafjtatjj

Nhltrhfuf statjstjn

af nafjtatjj

^ta`jfjroa

ljvofufuj

nafjtatjj

Urhpuloro

antjulj morogomjoro

Acfaroa

nauzofhr

mocontofhr&

varjatjjfhr

0,Nhfontaroa

sj alafjza

matofhr

=,

Antjulj mo

rogomjoro


20/40

^ta`jfjroa ljvofufuj nafjtatjj prhmusufuj

Urjl monjzjj h`jontjvo ' gothmo mohptjgjzaro

Urjl monjzjj ogpjrjno ' tostaroa nfjoltjfhr


21/40

Nhstpouljtato

moprhmus

5 155/Ljvofuf nafjtatjj

Ljvofuf hptjg af nafjtatjj

Nhstuf thtafaf nafjtatjjNhsturjfo jltorlo

sj oxtorlo nuro`uturjfo

Nhst thtafgjljg

Nhsturj mo provoljrosj mo ovafuaro

^ta`jfjroa ljvofufuj nafjtatjj prjl hptjgjzaro


22/40

^ta`jfjroa ljvofufuj nafjtatjj prjl tostaroa nfjoltjfhr

]jpurj mo nfjoltj9

nhlsugathrj&

curljzhrj&

oxtorlj nhlsugathrj& curljzhrj&

jltorlj funrathrj aj mjcorjtofhr otapo afo prhnosufuj

Mana sult gaj guftj nfjoltj so sta`jfosn nfjoltjj mo `aza saunfjoltjj tjlta,


23/40

^ta`jfjroa ljvofufuj nafjtatjj prjl tostaro nfjoltj

Jmoltjcjnaroa norjltofhr nhlsugathrjfhr

mjsnutjj& jltorvjurj nu krupurjfo tjlta&

supravokboroa nhlsugathrjfhr& cjso nu h`sorvatjj&

stumjj asupra cronvoltoj roparatjfhr& afo roturlarjfhr&afo ronfagatjjfhr& afo shfjnjtarjfhr mo karaltjj

supfjgoltaro&

alafjza prhmusofhr nhlnuroltoj,


24/40

Atjtumjloa sj fhjafjtatoa nfjoltufuj

_l nfjolt naro mopulo h ronfagatjo so pfalko fa :'15

porshalo4 mana j so rozhfva ronfagatja mjsnuta lugaj

? 3 porshalo,

Uoltru cjonaro pflkoro prjgjt & oxjsto afto mhuzonjnaro lu au chst raphrtato,

Jlfhnujroa uluj nfjolt nhsta mo ?'15 hrj gaj guft monat

pastraroa fuj,

Nhgpaljjfo afhna :?/ mjl tjgp poltru rogomjoroa

prh`fogofhr j mhar ?/& poltru a acfa nauzofo naro au

kolorat supararoa nfjoltufuj ,


25/40

Kramuf mo satjscantjo af nhlsugathrufuj

Gasuraroa satjscantjoj nhlsugathrufuj roprozjlta lugaruf

mo prh`fogo naro apar fa 155 mo prhmuso,


26/40

Gothmo poltru nhfontaroa matofhr rocorjtharo fakramuf mo satjscantjo af nfjoltjfhr

Poantjo pasjva ' alafjza roantjjfhr lokatjvo

Ufalkorjfo nfjoltjfhr& protoltjj supfjgoltaro mo karaltjj&jlrokjstraroa roparatjfhr guftj nfjoltj lu so pfalk

raphrt1(05, Pomunoroa lugarufuj mo nhgolzj sau mo nfjoltj

Poantjo prhantjva ' nhlsuftaroa nfjoltjfhr Jmoltjcjnaroa norjltofhr nfjoltjfhr jl fokatura nu prhmusuf

fjvrat

Ovafuaroa porchrgaltofhr nhlnuroltoj,


27/40

Culntja ]akunbj mo thforalta a nafjtatjj

]jlta

Ujormorj ]hforalta nhlsugathrufuj

pjormorj

Fjgjta

jlcorjhara

Fjgjta

suporjhara

F

m

Hrjno a`atoro mo fa tjlta prhmuno pjormorj


28/40

Pofatjjfo nu nfjoltjj

Nastjk ' pjormoro Nastjk ' nastjk

1, Murata

0, ]jp monhltrant

>, Lugarsursoaprhvjzjhlaro

=, Urot(nhstaprhvjzjhlaro

^nuta

Anbjzjtjhlarj

sphramjno

Gaj gufto sursopoltru provoljroarjsnurjfhr

Garo mar supusrjsnurjfhr

^ta`jf& mo fulkamurata

Anbjzjtjhlarj procorltjafo

_la sau natova surso

^nazut& mar sjkur

?,

Nafjtato

Jlnorta ^jkura


29/40

Jsthrjn af nhltrhfufuj nafjtatjj

1;55 1255 `rosfo prhcosjhlafo&

1255 1:55 rovhfutja jlmustrjafa&

1:5; 1:52 jlspontja prhmusofhr&

1:0= mjakraga mo nhltrhf ^bowbart ' N^N& 1:02 rokufj mo osaltjhlaro&

1:=0 profovaro sonvoltjafa a prh`ofhr&

1:=2 mjakraga ]akunbj&

1:?= mjakraga N_^_G ' N^N& 1:?: mjakraga O[GA ' N^N&

1:;5 galakogoltuf thtaf af nafjtatjj&

1:2: aprhxjgaroa 3 sjkga ' N^N,


30/40

Nofo1= rokufj afo fuj Mogjlk

1, Jlvostjtj jl nornotaro& mozvhftaro& jlhvaro poltru a jgùlatatjjporchrgaltofo prhmusofhr,

0, Polultatj fa funrathrjj sfa` prokatjtj sau fa sorvjnjjfo prhasto,

>, Lu utjfjzatj jlspontja cjlafa a prhmusofhr,

=, Afokotj curljzhrjj po àza nafjtatjj sj lu lugaj a nhsturjfhr,

?, Antjhlatj poltru porcontjhlaroa nhltjlua a prhnosufuj,

3, ]htj alkaiatjj troùjo sa nulhasna prhnosuf mjl pulnt movomoro tobljn sj af nafjtatjj,

;, ^nhpuf N^N osto mo a jgùlatatjj sjstoguf mo funru sjprhmusuf,


31/40

Nofo 1= rokufj afo fuj Mogjlk

2, Oxnfumotj crjna mjl rofatjjfo mo gulna,

:, Jlnuraiatj nhhporaroa jltro mjcorjto uljtatj hrkaljzatjhlafo,

15, Ovjtatj sfhkalurj sau tjlto lugorjno, Antjhlatj poltru

jgùlatatjroa sjstogufuj sj asjkuratj jlchrgatjjfo lonosaro,

11, Ofjgjlatj nhtaroa lugorjna a funrathrjfhr,

10, Ofjgjlatj àrjorofo naro mosnuraioaza funrathrjj sa'sjjlmopfjloasna atrjùtjjfo,

1>, ]rjgjtotj alkaiatjj fa nursurj mo porcontjhlaro,

1=, Nroatj h struntura naro sa asjkuro sj rosponto prjgofo 1> pulnto,


32/40

Jgphrtalta N^NUrhmusofo galuafo sult mo nafjtato suporjhara9

' moharono h sjlkura porshala osto rosphlsa`jfa mo thatoaspontofo prhmuntjoj&

' mjl nauzagalmrjoj prhcosjhlafo mo a cano funrurj `jlo canuto

Urh`foga9 prhmuntjvjtato snazuta nhsturj rjmjnato,

^hfutjo9 prhmuntja mo gasa,

Urh`foga9 nafjtatoa mosnrosto,

Nauzo9

' atoltjo romusa anhrmata motafjjfhr&

' prh`fogofo mo oxpfhataro lu pht cj sosjzato pala lu so akravoaza&

' varjatjj gjnj afo prhnosofhr motorgjla varjatjj garj afo nafjtatjjprhmusofhr


33/40

Mocjljtjo9 Nhltrhf ^tatjstjn Nafjtato

Osto ul jlstrugolt mo funru poltru vorjcjnaroa nafjtatjj,

Osto h stratokjo poltru romunoroa varja`jfjtatjjuluj

prhnos rospontjv a uluj prhmus

Osto ocjnjolt lugaj mana osto jlnamrat jltr'ulgalakogolt af nafjtatjj,

Asjkura jg`ulatatjroa nhltjlua a nafjtatjj, Poprozjlta h stratokjo vjtafa poltru h hrkaljzatjo,


34/40

Urhnos jljtjaf N^N caragalakogolt

N^N nugalakogolt


35/40


36/40

Jlstrugoltofo N^N

^nboga hporatjjfhr

prhnosufuj

Mjakraga jlrokjstrarjfhr


37/40

Bjsthkraga Kracjn


38/40

Mjakraga Uaroth Mjakraga nauza ' ocont


39/40

Mjakrago mo nhltrhf


40/40

Mj m t f

curs 1 - notiuni introductive : calitatea

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